Still waiting

  • Resolved hellofit

    (@hellofit)


    8 years, 11 months ago

    I am sorry but the customer service for this plugin is truly horrendous. I am STILL waiting and gradually getting more and more frustrated.

    I have paid £90 for the pro version and have received one email. Nothing more. The plugin is great but the service or should I say non service is so poor. The last email I received was stating that my account was being looked into.

    Please tell me what to do now I’ve paid for the pro version, there is no difference to the plugin since purchase and the email stated I would receive download instructions for the pro version.

    • This topic was modified 8 years, 11 months ago by hellofit.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter hellofit

    (@hellofit)

    8 years, 11 months ago

    My details on your website state this 5 days after purchase:

    Your account ID: 4605 | Your Package: Personal | Domain(s): 1 | Start Date: 07/31/2016 | Expiration Date: 07/31/2017

    Thread Starter hellofit

    (@hellofit)

    8 years, 11 months ago

    Email on 20th May:

    Dear Richard Mitchell,
    Thank you for your recent purchase. We will send you download instructions shortly.

    The email will be sent through this email account client_messages@bookingultrapro.com. Make sure it’s not blacklisted by the spam filter of your emailing server.

    Best Regards,
    Booking Ultra Pro
    sales_bup@bookingultrapro.com
    https://bookingultrapro.com/

    Plugins Area

    (@usersultra)

    8 years, 11 months ago

    Hello ,

    Thank you for your post.

    I’m sorry to learn about the issues you have been experiencing.

    One of the support guys took care of your issue.

    Sometimes, the download instructions are blacklisted by spam filters, that’s something we’re trying to resolve immediately.

    Cheers

Viewing 3 replies - 1 through 3 (of 3 total)

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