Stays stuck

  • Resolved adskiller

    (@adskiller)


    5 years ago

    Hello,

    Thanks for your plugin but not working for us.

    Tried a few times and getting a popup sayings “error” from the navigator during the process… If I close the windows afterwards and go back to create another package it says wait that the previous package to be finished. After more than 48h same thing… I uninstalled it and installed it again. Same same.

    My database is 2-3GB and lots of files…

    Do you have a limit?

    Also it’s unclear when you create the package and it shows the detected folders, if selecting the folders is to exclude o include them in the package… Anyway can’t even create a new one now as it’s still trying to finish a package I think.

    Thanks in advance for your help.

    Kind regards,

    Marco

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Bruce

    (@ninjateamwp)

    5 years ago

    Hi @adskiller ,

    Thanks for trying out FastDup, this particular issue is strange, but do not worry much!
    You can contact our developers to have a Teamview check scheduled in other to help check it:

    ninjateam.wp@gmail.com

    Kind regards,
    -Bruce-

    Thread Starter adskiller

    (@adskiller)

    5 years ago

    Thanks just contacted your mate.

    Kind regards,

    Marco

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Stays stuck’ is closed to new replies.