Done!
Footer is still missing.
Hi Andrew,
Could you already take a look onto the new situation with deactivated child theme?
Many thanks in advance!
Pepi
Hi Pepi
Sorry I missed your reply yesterday. I’m not quite sure why this is happening. What widgets are currently added to your footer widget area?
If you’d like us to login and take a look, please, post on our forum https://siteorigin.com/thread, we can exchange details there. Thanks.
Hi Andrew,
I’m using the “storefront footer bar” plugin and i have activated at least a facebook like widget, a widget which is able to show text and a widget which shows keywords of the news articles (in different font sizes).
I’m not really sure if i was using a 4th one. Due to the plugins are deactivated i cannot have a look to the settings.
How would it work, when you would login onto my site? Which type of user would you need?
Thanks, Pepi
The goal is to create a working baseline. I can use Storefront with Page Builder and Widgets Bundle without issue so ideally, you need to find that baseline and then add elements back until it breaks again. Ideally, remove all widgets from the footer widget area, does the footer then appear. The first goal is to establish a working baseline.
So in summary, can you get a working baseline. Initially, we aren’t trying to solve the issue, we’re just trying to strip everything away until the products work together. Can you find a working baseline by removing everything from the footer?
(We have a process to ask for login details once a thread is opened on our forum.)
So it’s just the home page that the footer doesn’t show on.
Another option is to go to Pages > Home, click on Layouts > Import/Export, export the JSON file and upload it to a cloud service like Google Drive or Dropbox. I’ll then test the layout locally and see if I can find an issue.
Good Morning!
Thank you for your replies! I appreciate that very much!
Sorry, but i can not find the possibility to download this json file. Do i need a special plugin to be able to do that?
Thanks, Pepi
Hi Pepi
You can do it from the Layouts > Import/Export section in Page Builder in the page you’re editing. Here it is in images:
https://ibb.co/eOmbCp
https://ibb.co/bPW9Xp
https://ibb.co/dtFEyU
Does that help?
Hi Andrew!
Thanks for the Screenshots!
this morning i also found out, that i did not had installed the actual wordpress version. And there also was an update available for my storefront and storefront child theme.
I updated everything and since that time the footer came back.
Unfortunately a couple of other things have changed.
For example, information in the footer is missing, or an extra menu on the right side of the page is visible.
Additionally the calculation of the shipping costs does not work anymore.
But i think all this stuff does not have anything todo with the page builder or the widget bundle!
It would be great if you would have a short close up view onto my page. Maybe you can give me some tipps where i can begin with trouble shooting. Most important thing for me would be to eliminate the extra menu on the right side and bring it back into the footer area.
I would also send you a donation for your help and your work in the community here. How is it possible to do this?
Many thanks in advance!
Fantastic, I’m really glad the initial issue has been resolved.
I’m not quite sure why some info has changed. The parent theme has the slug/identifier “storefront” and the child theme has the identifier “storefront-child” (usually). Theme options are linked to the slug. If we set up our menu assignments (Appearance > Menus) with the parent theme activated and then switch to the child theme, the options will reset as the slug has changed. Put another way, our menu and widget assignments and theme settings are linked to the theme slug. Hopefully, that makes sense.
The above explanation, however, doesn’t explain what happened. Can you perhaps redo the items that are missing? Will it take long? I’m not sure how many items are missing.
I think it won´t take many time to redo that.
I´m gonna try that in the weekend!
Thanks again for your help!
Cheers!
Super. Sorry for the hassle. If it’s a relatively easy fix to do it manually then I think that’ll be the best course of action.
If you’re ever looking to add additional settings to SiteOrigin widgets or make use of our email support service, please take a look at our SiteOrigin Premium offering.
All the best 🙂
