Spam isn’t blocked

  • Resolved Avishai Niazov

    (@planerium)


    5 years, 1 month ago

    Hello,

    I’m getting many spam comments, somehow injected into product pages.
    The comment area is hidden on the front end.

    I expect the plugin will block these spam comments, but it is not.

    Could you please check that?

    Thanks,
    Avishai

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support katereji

    (@katereji)

    5 years, 1 month ago

    Hello.
    Please, mark records in your Anti-Spam Log if our service made the wrong decision:
    Your Anti-Spam Log https://cleantalk.org/my/show_requests —> choose your website in the drop-down menu —> there are buttons “Spam” and “Not Spam” under every record —> mark records using these buttons.
    The guide is here: https://cleantalk.org/help/faq#feedback_spam
    We will analyze the marked records to understand what went wrong.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    5 years, 1 month ago

    Hello,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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