Spam comments not blocked

  • Resolved motto96

    (@motto96)


    9 years ago

    Hi,
    I’m using CleanTalk as a paid member.
    It seems to be blocking lots of spam comments but there are still some that pass through.
    Most comments that pass through, have keywords like “porn” “sex” “erotic” etc in them – so it’s more than obvious they are spam. So why aren’t they being blocked?
    How can I resolve?

Viewing 4 replies - 1 through 4 (of 4 total)
  • SergeM

    (@serge00)

    9 years ago

    Hello.

    Thank you for your request.

    Please, mark records in your Anti-Spam Log if our service made wrong decision:
    Your Anti-Spam Log [ https://cleantalk.org/my/show_requests?int=week ] —> there are buttons “Spam” and “Not Spam” under every record —> mark records using these buttons.

    For each mark you get 1 bonus day to your subscription and we update our database and get feedback for analysis.

    After you mark some records, tell us the name of your website. We will check everything and fix the issue as soon as possible.

    Sorry for the inconveniences.

    Best regards.

    Thread Starter motto96

    (@motto96)

    9 years ago

    Yes, I did that before but kept receiving spam comments. The fact is that those spam comments I’m receiving do not have any IP showing.
    The site is stieglarsson.com

    • This reply was modified 9 years ago by motto96.
    SergeM

    (@serge00)

    9 years ago

    Thank you. We see your marked records and have started to analyze them.

    Meanwhile, please, enhance the protection:
    WordPress Admin Page —> Settings —> Antispam by CleanTalk —> enable “SpamFireWall” —> Save Changes.

    We will contact you when we tune our spam filters.

    Please, wait.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    9 years ago

    I’m using CleanTalk as a paid member

    For pro or commercial product support please contact the author directly on their site.

    https://cleantalk.org/my/session

    As the author is aware, commercial products are not supported in these forums. As you are their customer I am sure they will have no problem supporting you there.

Viewing 4 replies - 1 through 4 (of 4 total)

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