Hello.
We are sorry for this issue. We have your first request and we are working on it.
Please, give us some time to fix the problem.
We will contact you on the results.
If you want to ask us any question in our Ticket System, feel free to do it here:
https://cleantalk.org/my/support/open
Thank you for your patience.
Hello.
We have tuned our filters. It should be okay now. Please, check the result.
Your Anti-Spam Log is here: https://cleantalk.org/my/show_requests?int=week
Concerning those words, we have variety of different websites of our customers. And they have many topics and themes. We simply can not block messages if they have words “porn”, “sex”, “adult” and alike. We use other spam check tests and our dynamic spammer database.
If you want to block comments and messages by words, we offer our Stop-Word feature in Extra Package. You can activate Extra Package here: https://cleantalk.org/help/extra-package
Please, mark this topic as “Resolved” if your issue was fixed.
Contact us anytime.
Kind regards.
Ok, still not working so I will try your extra package.
But I don’t understand – price is 3.03 – and it shows total price 9.09. See image
http://tinypic.com/r/21d2bnq/9
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This reply was modified 9 years ago by
motto96.
Hello @motto96,
Since this topic is not for pro or commercial product support, please contact us via our private ticket system here:
https://cleantalk.org/my/support/open
You can just send us your website name or account name there and we will try to help you as soon as possible. Thank you!
Best regards.
