Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
You need to start working your way through these resources:
Additional Resources:
Thanks for getting back to me. A scan has revealed that indeed I’ve been hacked/have Malware 🙁
I am not very technical at all and it doesn’t seem like any of the plugins clean things up for free. Would you advise I hire someone to sort this?
Thanks again.
So I ran a highly rated malware cleaning plugin and it sure did clean up the site, in that it’s deleted a huge number of posts :/ I’m guessing that those posts and their contents are lost forever?
Some of it was of real historic value…
If my web hosting company has a backup of the site, would a restore to last week fix this, do you know? Or is that content lost forever?
Thanks,
Tony.
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
Unfortunately a plugin cannot resolve a hacked installation for you. Plugins are stupid, you need a human to tell you whether code is malicious. It also sounds like the plugin only removes the symptom of the hack, which is a common misunderstanding of resolving a compromised installation. This will only make it appear as though you aren’t hacked, while leaving a backdoor open so that the hacker can waltz back in.
If you’re not technical I would advise hiring a reputable organisation to resolve this for you.