“Something went wrong while fetching events” Error using Next Month button
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Hello;
For some reason I just found this on my website calendar today:
http://churchoftheascension-patuxent.org/calendar/The calendar works fine in FireFox on Win7 and XP and used to be fine on Chrome and IE11. Now both Chrome and IE11 on a Win7 computer shows the following when clicking either the next or previous month button:
Something went wrong while fetching events.
The request status is: 403
The error thrown was: Forbidden
Click here for technical detailsClicking on the details link provides following:
<!DOCTYPE html PUBLIC “-//W3C//DTD XHTML 1.0 Transitional//EN” “http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd”>
<html xmlns=”http://www.w3.org/1999/xhtml”>
<head>
<meta http-equiv=”Content-Type” content=”text/html; charset=utf-8″ />
<title>403 Forbidden</title>
<style type=”text/css”>
<!–
body {
/* If you want to add a background image uncomment the CSS properties below */
/* background-image:url(http://www.example.com/path-to-some-image-file/example-image-file.jpg); /*
/* background-repeat:repeat; */
background-color:#CCCCCC;
line-height: normal;
}#bpsMessage {
text-align:center;
background-color: #F7F8F9;
border:5px solid #000000;
padding:10px;
}p {
font-family: Verdana, Arial, Helvetica, sans-serif;
font-size:18px;
font-weight:bold;
}
–>
</style>
</head><body>
<div id=”bpsMessage”>
<p>churchoftheascension-patuxent.org 403 Forbidden Error Page</p>
<p>If you arrived here due to a search or clicking on a link click your Browser’s back button to return to the previous page. Thank you.</p>
<p>IP Address: 24.245.97.122</p>
</div></body>
</html>If I refresh the calendar with F5, the error clears and the header displays properly. Based on this, it looks like my browser settings are OK. I reset the Ai1EC setting to DISABLE “Use advanced JS cache” and ENABLE “Use frontend rendering” with no change in response. I also checked that the theme and plugin directories had Read and Execute (755) permissions set.
I hope this info helps with resolving this issue and please let me know if you need more info. Thanks!
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Hello @ascensionadmin,
This could be a result of a plugin or theme conflict.. Please try a different theme temporarily such as Twenty Seventeen, or, disable all plugins and then check if the problem recurrs — then re-enable each one until you find which one caused the problem.
– Make sure that your Calendar page is set to the right page in the settings (no need to use shortcode on a page set as the default in the plugin settings)
– Try turning on/off “Strict compatibility content filtering” in Events -> Settings –> Viewing Events.
– Try turning on/off “Use frontend rendering” in Events -> Settings –> Advanced
For faster assistance, please log into your Timely account and open a ticket by clicking on the Get Help link, or click here: https://dashboard.time.ly/account/get-help.
Let me know if you require further assistance.
[ Moderator note: Signature redacted. ]
Hi Sunny;
Thanks for reminding me to get back to the basics. This is not my full-time job, so I neglected to try the plug-ins first. Turns out it was the iThemes security plug-in, but figuring out why and how to fix it was the challenge.
When a few hours of staring at the settings pages yielded no results, a few creative Google searches finally revealed the solution on the Time.ly web site (funny how I couldn’t find this post before creating this new ticket). Hopefully this post bubbles the solution up for other to find easier.
https://time.ly/forums/topic/something-went-wrong-while-fetching-events/
Deselecting “Filter Suspicious Query Strings in the URL” solved the problem.
I still don’t know what changed. If it was a new URL string used in the Ai1EC “next month” button that tripped the iThemes filter or did the iThemes filter become more restrictive? Some things may never be known…
FYI, every time I log into my Time.ly account, the Get Help page replies with “Get Help Not Available”. Odd.
Thank you for spending your valuable time helping us keep our sites alive and well.
PS. Don’t forget to backup your database before disabling your plug-ins. You may find that your database gets modified and is not corrected when the plug-in is re-activated. Very disturbing until you remember the basics.
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