“Something went wrong”

  • Resolved roryjacobs031

    (@roryjacobs031)


    5 years, 7 months ago

    Hi there. The problems connecting my website to Facebook on version 2.0 is still occurring with the latest update. I have tried de-activating, deleting and re-installing the plugin but the problem remains the same. I have the latest version of WordPress and Woocommerce installed.

    Please assist.

    • This topic was modified 5 years, 7 months ago by roryjacobs031.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Pit Bozionelos

    (@pitbozionelos)

    5 years, 7 months ago

    Hey @roryjacobs031 ,

    Thank you for reaching out to us. I’m really sorry to hear that our plugin isn’t working as expected on your end.

    Our team has been working closely with the Facebook team as we provide them with more information to continue resolving the reconnection issues a number of our merchants have encountered. In order to further investigate, would it be possible to share a screenshot of the error you’ve encountered with your next response? This would help me get a better understanding of the case and try to point you to any possible solutions.

    Looking forward to your response.

    Best regards,

    Pit
    SkyVerge

    Pit Bozionelos

    (@pitbozionelos)

    5 years, 6 months ago

    Hey @roryjacobs031 ,

    It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,

    Pit
    SkyVerge

Viewing 2 replies - 1 through 2 (of 2 total)

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