• Resolved mauri01

    (@mauri01)


    Hello,

    I really like this lightweight email plugin.
    and I hope we could solve this, to make it perfect πŸ™‚

    Please see the following, it should explain, from where and what been used (mobile/desktop) to send mails.

    Simple Basic Contact Form settings
    	
    YES - Send a carbon copy to the sender
    Yes - Display verbose success message
    all use shortcode, contact page, and floating button.
    https://wordpress.org/support/plugin/floating-contact/
    -------------------------------------------
    Desktop
    From Contact Page 
    As registered User
    Mail Received = x2
    Carbon Received = x2
    
    Desktop
    From Contact Page 
    As unregistered User
    Mail Received = x2
    Carbon Received = x2
    -------------------------------------------
    Desktop
    From floating Button 
    As registered User
    Mail Received = x1
    Carbon Received = x1
    
    Desktop
    From floating Button 
    As unregistered User
    Mail Received = x1
    Carbon Received = x1
    --------------------------------------------
    Mobile
    From Contact Page 
    As unregistered User
    Mail Received = x2
    Carbon Received = x0
    
    Mobile
    From floating Button 
    As unregistered User
    Mail Received = x1
    Carbon Received = x0

    Any idea, why it is different?
    even from the plain contact page.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author WPKube

    (@wpkube)

    Hi @mauri01

    The x2 are because the form is in 2 locations on the page so the code that processes the emailing runs twice. We’ll get that fixed.

    As for not receiving the carbon copy via mobile, I’m not really sure why that would happen. The emailing actions for regular and carbon copy happen at the same part of code and it’s only a PHP if statement that checks if carbon copies are enabled in the settings.

    So that one is a bit weird. Can you install WP Mail Logging plugin and then try the form via mobile. After that go to WP admin > Tools > WP Mail Log. Are you seeing the carbon copy in there or just the regular one?

    Thread Starter mauri01

    (@mauri01)

    Thanks for your feedback,
    makes sense what you say for time x2.
    i will correct this.

    good news are,
    Mobile
    From floating Button
    As unregistered User
    Mail Received = x1
    Carbon Received = x0—x1

    carbon is working now,
    Thank YOU!

    Plugin Author WPKube

    (@wpkube)

    Hi @mauri01

    You’re welcome.

    Just released an update for the plugin that fixes the issue with duplicate emails being sent.

    Thread Starter mauri01

    (@mauri01)

    Works perfectly!
    Thanks!

    Plugin Author WPKube

    (@wpkube)

    You’re welcome. Happy to hear that.

Viewing 5 replies - 1 through 5 (of 5 total)

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