SMTP Issues

  • canu

    (@canu)


    9 years, 1 month ago

    Hi,
    We have a website that is hosted using one provider and the e-mail services are provided by another company.
    We have the situation where the website does not seem to be sending any messages out as several forms are just collating the information, not sending it on.
    This is also the same on 2 other security plugins and I’ve used all of these plugins on several other websites without any issues so I don’t think that this is due to a plugin configuration issue.
    I’ve used an SMTP plugin to test the connection and it appears that the messages are not being routed to the SMTP server.
    The error message given is “SMTP connect() failed”.
    Unfortunately, the hosting company tech support’s position is that as a script that was run on their server sends messages, there isn’t a problem at their end.
    The e-mail provider’s tech support state that their servers are working correctly and that they are not receiving any instructions from the website to send messages on.

    So in a nutshell, both parties are stating that all is well but nothing is being sent.

    Does anyone have any ideas how to resolve this issue?

    Any and all help would be appreciated…

Viewing 2 replies - 1 through 2 (of 2 total)
  • Scott DeLuzio

    (@scottdeluzio)

    9 years, 1 month ago

    It seems as if there’s a disconnect between your site and the email server. Are you certain that the SMTP settings are correct?

    If so, try disabling all plugins other than the SMTP plugin. Do some action on the site that would prompt an email to be sent (i.e. create a new user account with a valid email address, use the “Forgot Password” link, etc.) and see if the email goes through.

    • If email does go through, try reactivating plugins one-by-one, while attempting to send an email as described above after each plugin is activated. The last plugin activated when the emails fail to send again will likely be the one causing the issue.
    • If the email doesn’t go through, make sure that the domain for the email address matches the domain for the site (i.e. you@example.com being sent from example.com). Sometimes a mismatch in the domains causes the email to not be delivered.
    Thread Starter canu

    (@canu)

    9 years, 1 month ago

    Hi Scott,

    That’s good thinking. I am sure that the SMTP settings are correct and I’ve had them checked by the e-mail ISP and everything is in order.
    The website is a live one so I’ll try your suggestion regarding the plugins during a quiet time, hopefully I’ll be able to pin down the problem.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘SMTP Issues’ is closed to new replies.