SMTP Error: Data not accepted | WordPress.org

Resolved katewfff
(@katewfff)

4 years, 6 months ago

I am suddenly having an issue where an order has been placed but the emails from Woocommerce are not being sent. I am using WP Mail SMTP. The “from” address is the one hosted with the site through one.com. The email address these emails should be sending to is a Yahoo one. I have ticked the “force from” box and checked the SMTP settings with one.com but the issue persists. Sending a general test email works just fun, the error is only for emails triggered in Woocommerce.

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Viewing 5 replies - 1 through 5 (of 5 total)

Abiola Ogodo
(@oaoyadeyi)

4 years, 6 months ago

@katewfff

Kindly inform your host to help troubleshoot this using the guide below:
https://kb.mailster.co/smtp-error-data-not-accepted/

Thread Starter katewfff
(@katewfff)

4 years, 6 months ago

Thank you. I have checked with the hosting provider and all is in order yet the issue persists. Emails from Woocommerce send in plain text but not html which gives the error. A test email sent from WP Mail Smtp is delivered without issue.

Mirko P.
(@rainfallnixfig)

4 years, 6 months ago

Hi @katewfff

Since you’re using WP Mail SMTP for sending emails, which re-routes your emails through a 3rd party email service provider, if the plugin is not working as expected, I would suggest you reach out to the WP Mail SMTP support team directly: https://wordpress.org/support/plugin/wp-mail-smtp/

Thanks.

Thread Starter katewfff
(@katewfff)

4 years, 5 months ago

Thanks, I will do so. Although all other emails from the site are working as they should through WP Mail SMTP, just not those triggered by WooCommerce.

Margaret S. woo-hc
(@margaretwporg)

4 years, 5 months ago

Hi @katewfff

Thanks for letting us know.

If the problem remains unresolved even after contacting WP Mail SMTP support, then please send over a screenshot of the email settings (WooCommerce > Settings > Emails) and we’ll take a look.

Cheers

Viewing 5 replies - 1 through 5 (of 5 total)

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Tags

smtp email

5 replies
3 participants
Last reply from: Margaret S. woo-hc
Last activity: 4 years, 5 months ago
Status: resolved