• Resolved juandavid78988544

    (@juandavid78988544)


    I am getting a SMTP Error: Could not authenticate.

    I am using an email account created from cpanel. I do all the set up necessary but I got the following error:

    `Versions:
    WordPress: 5.7.5
    WordPress MS: No
    PHP: 7.4.27
    WP Mail SMTP: 3.2.1

    Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP Error: Could not authenticate.
    Host: mail.romanmartin.info
    Port: 465
    SMTPSecure: ssl
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)

    Server:
    OpenSSL: OpenSSL 1.1.1d 10 Sep 2019
    Apache.mod_security: No

    Debug:
    Email Source: WP Mail SMTP
    Mailer: Otro SMTP
    SMTP Error: Could not authenticate.

    SMTP Debug:
    2022-01-14 11:43:33 Connection: opening to ssl://mail.romanmartin.info:465, timeout=300, options=array()

    2022-01-14 11:43:33 Connection: opened

    2022-01-14 11:43:33 SERVER -> CLIENT: 220-ns852.webempresa.eu ESMTP Mail Server 220- We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail.

    2022-01-14 11:43:33 CLIENT -> SERVER: EHLO http://www.romanmartin.info

    2022-01-14 11:43:33 SERVER -> CLIENT: 250-cp667.webempresa.eu Hello http://www.romanmartin.info [178.33.117.204]250-SIZE 52428800250-8BITMIME250-PIPELINING250-PIPE_CONNECT250-AUTH PLAIN LOGIN250 HELP

    2022-01-14 11:43:33 CLIENT -> SERVER: AUTH LOGIN

    2022-01-14 11:43:33 SERVER -> CLIENT: 334 VXNlcm5hbWU6

    2022-01-14 11:43:33 CLIENT -> SERVER: [credentials hidden]

    2022-01-14 11:43:33 SERVER -> CLIENT: 334 UGFzc3dvcmQ6

    2022-01-14 11:43:33 CLIENT -> SERVER: [credentials hidden]

    2022-01-14 11:43:35 SERVER -> CLIENT: 535 Incorrect authentication data

    2022-01-14 11:43:35 SMTP ERROR: Password command failed: 535 Incorrect authentication data

    SMTP Error: Could not authenticate.

    2022-01-14 11:43:35 CLIENT -> SERVER: QUIT

    2022-01-14 11:43:35 SERVER -> CLIENT: 221 cp667.webempresa.eu closing connection

    2022-01-14 11:43:35 Connection: closed

    SMTP Error: Could not authenticate.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Darshana

    (@darshanaw)

    Hi @juandavid78988544,

    Thanks for reaching out! Upon inspecting your error log, I noticed the following message.

    We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail.

    Could you please get in touch with your hosting support with the full error log and they should be able to assist you further.

    In the meantime, you may configure an alternative mailer by following our detailed documentation.

    I hope this helps.

    Thanks!

Viewing 1 replies (of 1 total)

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