@healthherbs,
Sorry for the inconvenience caused.
Could you please get back to us with your StoreApps order details along with short issue description at ‘support@storeapps.org’, so that we can have a check and assist you in a more better way.
i’m having the same issue. every time an update is released, the plugin updates and reverts to the free/lite version. how can we prevent this without manually updating the plugin every time an update is released?
Mine is doing the same thing. The license key was validated prior to updating the plugin, and I’ll send an email to your email address too.
@jaredyates,
Sorry for the inconvenience caused.
Could you please confirm whether the license key for Smart Manager was validated prior to updating the plugin and also the Smart Manager plugin was active as the same could be some of the reasons for the same issue.
If still Smart Manager Pro got converted to Lite then request you to get back to us with your StoreApps order details along with short issue description at ‘support(at)storeapps(dot)org’, so that we can investigate and resolve the issue.
Thanks for your help. It seems that the two plugins that I have from you guys both had trouble when I used the wordpress updating dialogs. Is this a one-time event, or is this the way your software works?
Also, is there any way to get rid of the social links that your plugins display in the WordPress plugins list, and the ads that Smart Manager displays on the smart manager page? These are very expensive plugins, and I’d like to think that I have supported them adequately with my purchase, such that they need not be supported further by marketing.
Yes, the plugins stopped working correctly after I updated them in bulk, with all of the other plugins, which did continue to work correctly. Please encourage your development team to create plugins that will work like this. I’m not a computer hobbyist, and don’t get enjoyment from keeping up special needs plugins with special updating requirements. I want to spend as little time as necessary to keep things operational, which is why I use WordPress.
Thank you for pointing out the css to fix the marketing, but I’d also encourage you to consider removing the advertising in your next update, saving me the trouble of ongoing maintenance. If you disagree, honestly ask who it is you are making your plugins for. As it is now, your marketing choices make it clear that you are not making them for the people who have already paid for them.
