Hello @albertorial
Can you please post your website’s URL so we can take a better look?
Thanks
Thank you Eduard for your time.
The page is this one:
https://pruebas.inkybranding.com/piedrapapeltijeras/
Hmm… do you by any chance have any smooth scrolling plugins installed? It seems there’s a trend with this issue and the other people that have reported it had some smooth scrolling options enabled.
I am going to check over the theme, just in case i clicked something, but did nothing on purpose, nothing like a plugin
Let us know how it goes and if you require any help. Thanks!
Hello there. Thanks for your concern.
I finally switched to other theme. I deleted the theme and the config, full reinstal. Nothing changed.
Thinking it now I didnt try with the theme template, always with Brizy Templates. Must be something not working between them and I really think was after yerterday’s update.
But right now I don’t really care since I already reconfigured everything with another theme.
Thank you again.
Hmm… to be honest it’s sad to see you go. We would’ve liked to work with you to see exactly why this issue happens, since you’re the only person that has reported something like this so far!
If you’re willing to work with us and seeing where this issue comes from, feel free to drop us a line.
Thanks
Hello. Didn’t know you work for Blocksy.
I can help to solve this problem. In fact, it would be nice to have the tool back again, as one of the recomended themes from Brizy.
So, how can I collaborate?
Hello @albertorial
I have had another client with the exact same issue and after multiple investigations, I have come to the conclusion that this issue happens when there’s parallax scrolling for background images from Brizy.
The issue also happens with the official 202x themes from WordPress, so I think your best bet here is to contact the Brizy devs.
Some other themes might work around this by implementing their own workaround and overrides inside the theme. But with this issue also happening on the official themes, I can certainly say that it’s not coming from Blocksy.
Thanks
