slider not working

  • connectionstation

    (@connectionstation)


    1 day, 20 hours ago

    I am using Elementor with the CyberChimp responsive addon plug in. When I add the slider widget all the set up options appear just like in the demo video, but only slide 1 appears on the screen. If I fiddle with the settings I can get either just the arrows (no slide) or all 3 slides to appear next to each other, but the arrows do not change which slide is showing. No dots appear on the images though I have dots selected and have made them large enough and the right color to see. None of the animation effects within the slide are showing. The before and after slider widget also does not work. The navigation bar is invisible and the box functions like a single image widget.

    I have cleared the site cache, disabled a bunch of plug-ins (some are still active because I am scared of what will happen if I disable them), and have made sure WordPress, elementor and the cyerchimp plug-in are up to date versions.

    I’m thinking there must be some setting I have incorrectly configured, or that I am using the wrong kind of flex box. So frustrating.

Viewing 1 replies (of 1 total)
  • prasada_pujari

    (@prasadaeightnine)

    1 day, 5 hours ago

    Hi @connectionstation ,

    Thank you for the detailed information. Since you’ve already cleared the cache, updated all plugins and tested by disabling several plugins, it doesn’t appear to be a straightforward configuration issue.

    As both the Slider and Before & After widgets are affected, it may be caused by a JavaScript conflict or another environment-specific issue that requires a closer look.

    To investigate this further, please email us at support@cyberchimps.com with the following details:

    • Your website URL.
    • The URL of the page where the issue can be seen.
    • A staging site where the issue is reproducible.
    • Temporary WordPress admin credentials for the staging site.

    Once we have access to the staging site, our team will investigate the issue and help you identify the root cause.

    We look forward to assisting you.

    Regards,

    Prasada

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