• Resolved puupsfred

    (@puupsfred)


    Hi,

    I just installed the latest version of Huge-IT Responsive Slider (v. 2.34), activated it and created a gallery, then put the shortcode on my front page but its not showing. What am I doing wrong?

    My site: bitcointhedocumentary.org

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  • Hello
    Please could you let me know how did you add the shortcde? please put the screenshot here or send by email info@huge-it.com

    @puupsfred , any luck to contact us or fix the issue?

    Dear @puupsfred and all. We are about to update the plugin to the newer version. The issue was coming from GitHub breaking couple lines of javascript and processing the update to WordPress with some missing files. We have detected them after your report and re-added once again. We are really sorry about that. Please, have another look and let us know if everything is working correctly in this case.

    Thank you!

    Thread Starter puupsfred

    (@puupsfred)

    Hello,

    Thank you for your concern. I have updated my Responsive Slider plugin to version 2.3.9 but it doesnt show with my theme still (Prospect 2.0.2). I appreciate your kind offer to have a look at my backend with temporary admin access, but I am not ready to grant you those sensitive privileges at this point in time. I am currently looking for other options, although I have to admit Prospect seems to be a theme most sliders have their issues with.

    Sincerely,
    Puupsfred

    We understand and respect your concerns about giving us the link to your website.
    The only recommendation left is a live chat session or a video sharing tool , such as Team Viewer or any other, that will help bot of us to go live and try to fix it on your website. We are normally at the desk from 11:00 AM to 6:00 PM , GTM+4.

    Give us any other suggestion if you have in order to resolve the issue.
    P.S. You could give more details as well, so that we could duplicate your system at our end including plugin list, theme, php version and so on.

Viewing 5 replies - 1 through 5 (of 5 total)

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