Hey!
This type of issue may be caused by a plugin conflict (or a plugin outputting a Javascript error in the admin) that prevents Soliloquy from working properly. Have you checked for a possible conflict or inspected the edit screen using Chrome dev tools to see if there are any JS errors being output?
Hi Erica,
Thanks for your response! (I’ve been working with WordPress for a few years, but this is the first real issue I’ve encountered with a plugin so I’m not all that experienced with the troubleshooting.)
There are 3 images in the slider. 2 that were uploaded before the update. Each time I click on the Modify Image Slide button for these 2 images, this error appears in the console:
Uncaught TypeError: Cannot read property ‘attributes’ of undefined -> metabox-min.js?ver=2.5.0.1:1
The file is inside the plugin assets folder.
The third image was uploaded yesterday and still allows editing, though it seems intermittent.
I’ve updated to jQuery 3.1.0 as well and am getting the same error.
There are only a few plugins activated on the site, though we have a handful that are network activated so would be tough to pin down without affecting 50+ websites.
I’m not a JS expert so I’m not sure if any of that info is helpful…
thanks again,
katie.
Hey Katie!
Hm, do you know if there’s anything unique about those two images (perhaps special characters in the filename, or entered in the metadata)? Those *shouldn’t* cause a problem, but if you’re seeing some functionality for one image and not others then that would be a good place to start investigating.
I’m a bit confused by your comment of updating to jQuery 3.1.0? Are you manually loading a specific version of jQuery into the admin?
The javascript error in the console sounds fairly generic. An error in another plugin can actually end up being recorded as an error in Soliloquy, and vice versa even. If an error is occurring at all, the next place to check would be a plugin (or theme) conflict. Are you able to copy the installation to a staging server to debug there without affecting the appearance and functionality of the live sites?
Thanks!
Hmm, nothing strange on the images as far as odd characters go. I just removed the two images, and reloaded them from the Media Library (hooray for that new feature!) It seems to be working now… Super strange. I will have the client do some testing also.
It looks like the call for jQuery in the header was leftover from pre-WordPress days. I updated it when I saw it because thought maybe that might help. I just removed it. Perhaps that was the conflict?
thanks again for your help!
I run multiple sites using this plugin and am having the same issue. Disabled all other plugins and changes to Twenty Sixteen theme with no difference.
All images uploaded using a previous version of the plugin will not allow any editing using the blue edit button (as suggested above). The images all have to be removed and then placed back in to the slider in order to get the edit function to work.
Perhaps one of the previous versions called a section (i.e. URL, Alt, etc.) something else so that attribute cannot be found causing the button to not function.
Hopefully this is resolved so the manual fix is not necessary!
In addition…
The Edit Selected Slides button (which becomes visible when a slide is checked) will bring up an editor with only the options to edit the Alt Text and Caption. Shouldn’t all the options be available here? Perhaps not since there is the ability to “Bulk Edit” multiple slides but why would someone want multiple slides with the same alt text and caption?
When clicking “Save Metadata” in this area it takes quite some time to save or doesn’t save at all. My internet connection is definitely not the problem but rather it appears that option is potentially flawed. It is also odd that when editing in this way the lightbox closes when it saves but using the blue edit button it simply says Saved and you have to manually click the X in the top corner.
Just observations!
Same problem here: http://thebridgereno.com
Running WordPress4.5.3 and Soliloquy 2.5.2.1.
No problem adding images, but the edit image button does nothing. Bulk edit only allows to do Alt Text & Caption. I need to be able to add a simple link to the image, pushing people from our front page into the site. Tim Derouin’s manual fix (above) did not fix our site.
Any suggestions?
Hey Tim, will you check the version of PHP running on your server?
Tim @thebridgereno, I just responded to your support ticket for the pro license you have on this issue. 🙂
Noticed the same thing on ours today. Since the plugin update six days ago, we can no longer edit / update the captions on most, but not all, of our slider images. There appears to be no rhyme or reason as to why some slide captions are editable and some are not. We’re running WordPress 4.5.3
Our site is running Soliloquy Lite version 2.5.0.1 and we have 53 different sliders (all or most with captions) site-wide. This is not good … http://www.umf.maine.edu/
Hi @tommyboy5 🙂
Could you please check the version of PHP running on your server as Erica suggested above to @thebridgereno?
Ours is running php version 5.5.34
Does the Pro version of Soliloquy resolve the issue? And if we upgraded to it, would we have to re-build each of our 53 sliders from scratch: photos and captions?
I am in the midst of building two websites with the same basic settings (WP 4.5.3, PHP 5.6.17) on the same server. One was fine after upgrading to 2.5.0.1 while the other was experiencing the same issues described above.
What I had to do (easy to do since it’s not a live site yet) was to completely delete the one slider I had created so far, and create a new slider with a new ID number and load the images back in. Deleting/reinstalling the plugin didn’t work, I had to create a new slider. Now it seems to be working fine both on front end and back end.
Just thought I’d share what worked for me though if you have lots of sliders to recreate it might not be the best solution.
Hi guys 🙂
The lead developer is currently working on the issue as we speak.
We hope to have an update out soon, but yes, the temporary work around would be to re-create the sliders. Although @tommyboy5, with 53 sliders, I’m not sure that’s a viable option for you.
@tommyboy5, if you decide to upgrade, yes, this should resolve the issue as you would need to deactivate the Lite version to activate the pro version and I’m not experiencing the same issue on my pro install.
