Plugin Support
Nick C
(@modernnerd)
Hello justvic,
It looks as though you’re currently using a different slider plugin: https://wordpress.org/plugins/dynamic-content-gallery-plugin/
The error appears to be coming from that. It would be worth posting in the plugin’s support forum there in case the developer has encountered the issue before.
If you need help with Genesis Responsive Slider, you’re welcome to ask here any time.
Hello Nick,
I am running a problem with Genesis Responsive Slide. Apparently, it just doesn’t allow me to update any picture. I am wondering if you can help me with this.
Here is the link: http://curlbc.garnethosting.ca/
Thanks,
Plugin Support
Nick C
(@modernnerd)
Hi, justvic.
Have you updated the featured image for your posts? If doing that doesn’t change the images in the slider, you can try:
1. Clearing any caching plugins.
2. Regenerating your thumbnails. ( https://wordpress.org/plugins/regenerate-thumbnails/ )
3. Removing the original images from your media area.
Hi Nick,
After doing what you suggested, all the pics just disappeared 🙁
Hope you can help me with that.
Here is the link: http://curlbc.garnethosting.ca/
Thank You,
Plugin Support
Nick C
(@modernnerd)
Sorry to hear that, justvic. It sounds as though there could be something wrong with your server or WordPress configuration that’s preventing image thumbnails from being created.
Did you see any error messages when attempting to regenerate thumbnails?
If the featured images you’re uploading are very large, it can be worth uploading smaller versions, as some servers can struggle to generate thumbnails from large images.
You’re welcome to email admin details to nick.cernis [at] copyblogger.com if you’d like me to log in to take a closer look for you.
Plugin Support
Nick C
(@modernnerd)
Also, just to add that you should not remove the new images from your media area – only the previous versions that the new ones replace.
