Support » Plugin: OneSignal - Web Push Notifications » Sketchy engineering

  • OneSignal has some sketchy engineering. Dashboard numbers bounce all over the place, even dropping to zero sometimes. The explanation from support is that they’re working on improving the program – I guess that means playing around with a live site. Sort of a joke, really

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  • Plugin Author OneSignal

    (@onesignal)

    Hello,

    I’m sorry you had a negative experience. I believe this may simply be a misunderstanding of how the metrics are shown on our dashboard. Since the numbers are calculated in real time, and designed to provide as much insight as possible, they may change as users subscribe, unsubscribe, or return to your website.

    Our engineering and support team work hard to make sure that all users, free and paid, receive prompt help. This is not always easy because we have so many clients, but we’re passionate about making sure everyone has a positive experience.

    Our support and engineering team has reviewed the support response and will be taking this into consideration. In light of this, I hope you’ll reconsider this review.

    If you do notice anything else that is out of place or not working as expected, please don’t hesitate to contact us at support@onesignal.com and we’ll take a look.

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