• Resolved weastpak

    (@weastpak)


    Hi, after the last update 2.5.11 shortcodes doesn’t work!
    I need help!!!!! Hundreds of posts with shortcode doesn’t work!!!!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor alexgso

    (@alexgso)

    Hi weastpak,

    I’m very sorry to hear about this! We haven’t received any similar reports to this so we’re not too sure why this may be happening but we’ll definitely help you get to the bottom of this. I have a few questions:

    Is this happening for a specific shortcode (for example, “any instance of [example_shortcode] isn’t working anymore”) or is it happening for all shortcodes?

    If the former, what plugin is adding this shortcode?

    Can you please try a quick plugin conflict test? This will rule out a compatibility issue introduced as a result of recent plugin updates.

    Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

    Can you please link me to a page where I can inspect a broken shortcode?

    • This reply was modified 8 years, 8 months ago by alexgso.
    Thread Starter weastpak

    (@weastpak)

    Thank you for your quick response

    It is a multisite installation with a child of the Vantage theme and affects the shortcode of the MP3-JPlayer plugin. Other shortcodes appear to work (e.g., tablepress). If I use the MP3-JPlayer widget in the pagebuilder, everything works.

    Unfortunately, I have used the SiteOrigin Editor widget of the pagebuilder most of the time. After the last Vantage and Pagebuilder update, the shortcodes no longer worked. The MP3-JPlayer plugin remained unchanged until now (no update).

    There are a hundred posts, which I would have to change manually into the MP3-JPlayer Widget. If there is a faster solution, that would be great.

    Tests:
    After I had deactivated the Pagebuilder (network wide), everything worked again.
    As soon as I enable the page builder again, the shortcodes no longer work.

    I also changed the theme to Origami or the WP Fifteen, but the error remained. Only if I deactivate the page builder, so the shortcode is again in the normal WP editor, works everything .

    It is always the MP3-JPlayer shortcode [playlist tracks = "FEED: / ..."]

    thanks for your help

    • This reply was modified 8 years, 8 months ago by weastpak.
    Thread Starter weastpak

    (@weastpak)

    Aaaarg! If I deactivate the Pagebuilder, the posts doesn’t work where I have used the MP3-Jplayer Widget…dilemma 😉

    Plugin Contributor alexgso

    (@alexgso)

    Hi weastpak,

    Do you by any chance have a public URL where I can take a look at the shortcode?

    Please navigate to WP Admin > Settings > Page builder and open the Content tab. Please tick Content Cache and then save. Does that help?

    There are a hundred posts, which I would have to change manually into the MP3-JPlayer Widget. If there is a faster solution, that would be great.

    Unfortunately, there’s isn’t a faster way of doing this. Sorry mate. 🙁

Viewing 4 replies - 1 through 4 (of 4 total)

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