Support » Plugin: iThemes Security (formerly Better WP Security) » Site Load Problem after plugin update

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  • anyone?

    it happens to me!!!!

    Have you tried to re-save the plugin settings, permalinks and any cache settings you may have?

    Also, double check that banned hosts don’t include your IP and that your IP is whitelisted.

    If none of these work, post more details about other plugins, caching, server details and other things that can help troubleshoot. Also, look at your error_log files in the root folder, in wp-admin and in the theme folder.

    Hi Galbaras,
    the problem does not happen always, but sometimes,but loads when resubmitted, and not only to me but also to other people.

    server details:
    Server Type: Apache
    Operating System: Linux
    php information:
    PHP Version: 5.3.2-1ubuntu4.25+hs.3
    PHP Memory Usage: 58.63 MB
    PHP Memory Limit: 256M
    PHP Max Upload Size: 30M
    PHP Max Post Size: 30M
    PHP Safe Mode: Off
    PHP Allow URL fopen: Off
    PHP Allow URL Include: Off
    PHP Display Errors: Off
    PHP Display Startup Errors: Off
    PHP Expose PHP: On
    PHP Register Globals: Off
    PHP Max Script Execution Time: 30 Seconds
    PHP Magic Quotes GPC: On
    PHP open_basedir: On
    PHP XML Support: Yes
    PHP IPTC Support: Yes
    PHP Exif Support: Yes ( V1.4 )
    Disabled PHP Functions: (none)

    The following plugins are active:
    – Contact form 7
    – Google xml maps
    – themes security
    – juiz last tweet widget
    – print friendly and PDF
    – wordpress zero spam
    – wp page navi

    log files appear to be no serious problems.
    What do I mean when you write: Have you tried to re-save the plugin settings, permalinks and any cache settings you may have?

    thanks for your support
    @lexia

    Just go into the plugin settings page and click “save”. Same with permalinks. This sometimes helps.

    Who’s hosting this site? Someone’s just asked me to help with a site on GoDaddy that’s giving server errors.

    If you deactivate the plugin and remove its rules from .htaccess, does the problem go away?

    Sometimes, one-click updates don’t complete successfully, but they SEEM to. Try downloading the plugin, deleting it from the server, uploading the files again and activating it. This will ensure that everything is uploaded to the server.

Viewing 5 replies - 1 through 5 (of 5 total)
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