site kit error – not loading data

Resolved adamf1976
(@adamf1976)

2 years ago

Hi Im getting an error when I click on site kit dashboard with the below information displayed and no data being displayed

“Cannot read properties of undefined (reading ‘value’) in UserDimensionsPieChart in div in Cell in div in Row in div in Grid in div in div in ForwardRef in WithWidgetSlug in DashboardAllTrafficWidgetGA4 in WhenAnalytics4Active(DashboardAllTrafficWidgetGA4) in WidgetRenderer in div in Cell in WidgetCellWrapper in div in Row in div in div in Grid in WidgetAreaRenderer in div in WidgetContextRenderer in DashboardMainApp in DashboardEntryPoint in RestoreSnapshots in ErrorHandler in ThemeProvider in StrictMode in Root”

Then in the analytics section of settings it says “Error: Request parameter is empty: propertyID.”

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support James Osborne
(@jamesosborne)

2 years ago
Thanks for reaching out @adamf1976, So we can determine more on this, and ensure Site Kit functions as expected, please share the following:
1. Your Site Health information. You can use this form to share privately if preferred.
2. When checking the Site Kit dashboard from a Chrome browser incognito window does the same occur? If so, please share any browser console errors that appear.
3. Does the same occur if you disconnect the Analytics module and connect once more (Site Kit > Settings > Analytics > Edit > Disconnect Analytics from Site Kit)?
Let me know if you have any questions with the above.
Plugin Support James Osborne
(@jamesosborne)

1 year, 12 months ago

I’m just following up with you to check whether the error remains? If so please share the information requested above and we can investigate further.

Thread Starter adamf1976
(@adamf1976)

1 year, 12 months ago

Sorry I missed this, I have just shared the information using the form, let m e know if there is anything else I can do/share
Plugin Support James Osborne
(@jamesosborne)

1 year, 12 months ago
Thanks for sharing this additional information. As nothing stands out from reviewing your site details, please perform the steps below, which can help rule out plugin related conflicts impacting Site Kit dashboard functionality:
1. Login to your live site from a Chrome browser incognito window.
2. Install and activate the Health Check & Troubleshooting plugin.
3. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
4. From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google“.
5. Check for the same error once more.
If the same does occur, please disconnect the Analytics module and share whether all works as expected.
Plugin Support Adam Dunnage
(@adamdunnage)

1 year, 11 months ago

@adamf1976 I just wanted to check back in to see if you were able to follow the steps from James above?

Plugin Support James Osborne
(@jamesosborne)

1 year, 11 months ago

As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 6 replies - 1 through 6 (of 6 total)

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