Site is gone

  • 16dcaldwell

    (@16dcaldwell)


    12 years, 7 months ago

    I was updating several plugins, I don’t remember which ones, and it was taking a longer amount of time than usual. Usually, it only takes about thirty seconds, but had been running for nearly ten minutes. In the past, that meant that it had finished updating, the screen just wasn’t showing it. So I closed out of the internet and tried to get back on. Nothing. And nothing since then. I tried going straight to the dashboard, but the same blank page was displayed. Here’s the link to my site: emerald.chapmanirish.net. What in taranation do I need to do?

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  • hcotech

    (@hcotech)

    12 years, 7 months ago

    If you’re getting a blank page, there are likely errors going on that aren’t showing up (by default, wordpress does not show error messages on the page – you need to turn on debug mode for that). It sounds like a bad plugin upgrade has crashed your site.

    Is this a locally hosted or externally hosted site? If it is locally hosted, you may just need to reboot your web server, and that might be enough to get it at least running again so that you can access your dashboard and find out which plugins were updating and what the problem might be. If not:

    Do you have FTP or SCP (file level access) to your site? If so, you could navigate to your plugins folder: /www/wp-content/plugins and copy all of your plugin folders from there to your local machine, then delete the files in the plugins folder. Just make SURE you back up your plugins before deleting them!This will give you your basic site without the plugins. If that works, add your plugins back, one by one, until you find the one that is crashing you. At that point, pull that particular plugin back out of your plugins folder, add the rest, and verify the site is working OK. Now that you know which folder / plugin was giving you issues, you can either elect to not use, or, if it was a very important plugin for the function of your site, you can try to download a fresh version of it and install it.

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