Hi @buttonnoseworkshop,
Sorry to hear that you are experiencing this issue.
What you are seeing is a generic fatal error notice in WordPress. There is a PHP fatal error that prevents your website from functioning properly. Did you make any recent changes to the website, like updating or installing a new plugin?
To diagnose the issue further, you can enable the WordPress debug log and review the most recent error that has been logged. This will help you identify where the problem is coming from.
I hope the following guide comes in handy: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/
Feel free to ask if you need any clarification. Happy to help.
Best Regards,
Nebu John
Hi @buttonnoseworkshop ,
A few questions that may help narrow this down:
- Did the issue start after updating WordPress, your theme, or any plugins?
- Had the site gone a long time without updates before this happened?
I checked the website URL you provided, and it appears to be loading normally at the moment, so the issue may be intermittent or related to a specific plugin conflict.
Since the error email mentions Shortcodes Ultimate – Content Elements, you could temporarily deactivate that plugin and check whether the issue returns. If you cannot access the WordPress dashboard, you can also disable it via FTP or your hosting file manager by renaming the plugin folder.
To identify the exact cause, I would also recommend enabling WordPress debugging in your wp-config.php file:
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
After enabling debug logging, reproduce the issue and then check the /wp-content/debug.log file for the most recent fatal error. Sharing that error message here would help determine whether the problem is coming from the plugin itself or from a conflict with another plugin, the theme, or the server environment.
Please let us know what changed before the issue started and whether disabling the plugin makes any difference.
Thanks
