lisa
(@contentiskey)
A few things to start:
do you have a backup copy of website?
can you access your webhosting account or files via FTP or cPanel?
can you access your database via PHPmyAdmin or other?
have you recently updated or installed plugins, themes etc?
I don’t think I have a backup copy of my website, but I do have access to cPanel as my site is hosted by GoDaddy. I can also access FTP and PHP and YES, I have recently updated plugins. I attempted to search for solutions but do not understand the process and am nervous about messing up my site…
lisa
(@contentiskey)
which plugins did you recently update?
which plugins are currently installed?
which version of WordPress is currently installed?
4.3.1 is the version
but I’m not sure which plugins I recently updated… there were multiple “updates available” and I just clicked to “update all” and then it gave me that error… I have a number of plugins installed
Just disable all your plugin. And re-activate one by one. You can find the error!
add-to-any, wp-mobile-detector, wpclef, wptouch look to be the 4 plugins I updated today
how do I disable all of my plugins? I have tried going under my cPanel, File Directory, and renaming the plugins (e.g. add-to-any renamed to add-to-any-temp), each of the ones I updated today and then attempting to access the site again and no luck…
I see other help feeds that explain how to do it but it just doesn’t seem to be working… I’m not sure what I’m missing
Sorry, I mean deactivate all your plugin. You can do that via wp admin.
