Support » Plugin: WP Hide & Security Enhancer » Site is broken

  • Resolved christoph-ED

    (@webagenturerding)


    u see i just changed astra theme name and my site is broken.

    how i can solve this issue?

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author tdgu

    (@tdgu)

    Can you reset all plugin options, then try to change first the Rewrite > Wp Includes and Rwrite > Wp Content If those works all other options should apply correctly.

    If still can’t make a fix, let me know what theme you use.

    christoph-ED

    (@webagenturerding)

    i use astra theme … and nginx server could that be the problem?
    if that only is possible in the pro version … how can i test if it works for me?

    Plugin Author tdgu

    (@tdgu)

    Sorry but only PRO can handle Nginx server type.
    But the plugin should not change anything in first place if can’t handle server type, do you see a message (error or notification) on top of admin page?

    Sorry there is no pro demo available, but we can help if encounter any issue or refund.

    christoph-ED

    (@webagenturerding)

    hmm no i dont see any error message … just in console:
    [Error] Failed to load resource: the server responded with a status of 404 (Not Found) (style.min.js, line 0)
    [Error] Failed to load resource: the server responded with a status of 404 (Not Found) (style.min.css, line 0)
    [Error] Failed to load resource: the server responded with a status of 404 (Not Found) (menu-animation.min.css, line 0)
    cause on rewrite the files not found. …

    christoph-ED

    (@webagenturerding)

    this i get in backend: WP Hide Unable to create cache folder. Is the wp-content writable?
    No cache data will be available.

    Plugin Author tdgu

    (@tdgu)

    This should be the problem, can you manually create the the following structure /wp-content/cache/wph/ and set appropriate attributes for wph directory to be writable.
    Then try again, check if the message go away.

    christoph-ED

    (@webagenturerding)

    the folder was created automatic and is writeable …
    so i should try the pro version and see if it works with the nginx server …
    and if not we can get refund money?

    christoph-ED

    (@webagenturerding)

    an it works with nginx or wp rocket caching to?

    Plugin Author tdgu

    (@tdgu)

    Yes the PRO works with Nginx and WP Rocket cache plugin. If something is not right we can help, or issue a refund if can’t fix.

    christoph-ED

    (@webagenturerding)

    ok … if i buy the normal version .. can i upgrade later to developer edition?

    Plugin Author tdgu

    (@tdgu)

    Yes, you can upgrade later to developer.

Viewing 11 replies - 1 through 11 (of 11 total)
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