Site customize view different from visit view

  • shingouku

    (@shingouku)


    5 years, 12 months ago

    The problem only happened a day ago. Everything was good up until then. If I go into incognito mode and view my site as a visitor it looks completely different from when I view it in customize as an editor. I use Elementor to customize pages etc. Things like my slider isn’t working and some buttons are not there, it just disappeared. Also the site looks different on different browsers. All these problems did not exist before a day ago. Please help!

Viewing 1 replies (of 1 total)
  • Ian Misner

    (@ianmisner)

    5 years, 12 months ago

    Hey @shingouku!

    If you use a commercial theme or plugin and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.

    https://elementor.com/support/

    Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.

Viewing 1 replies (of 1 total)

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