Site broken

  • jran

    (@jran)


    3 days, 6 hours ago

    Site was running fine but recently crashed to where everything is all out of whack, text displayed weird, pages not working, etc. Just trying to get it back, any help much appreciated!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator threadi

    (@threadi)

    2 days, 23 hours ago

    You’re using Elementor. Its internal cache may have become corrupted. To fix this, go to Elementor > Settings > Tools and click the “Delete CSS” button. If you have any further questions, please visit the Elementor support forum: https://wordpress.org/support/plugin/elementor/

    Thread Starter jran

    (@jran)

    2 days, 7 hours ago

    Ok will try that out, thanks for the reply! Does deleting the CSS run any risks of further damage? Sorry, novice here.

    bogdandimitrov

    (@bogastyle)

    1 day, 18 hours ago

    The problem is not the lack of styles, but that the WordPress theme is disabled or does not load its main CSS files.

    The code shows plugin styles (Elementor, Yoast, Header Footer Elementor, Sassy Social Share), but the main CSS file of the Kale theme is missing (only its fonts kale-fonts-css are loaded).

    Are you using a child theme? Is it disabled after updating the main one?

    See how it looks with kale/style.css loaded:
    https://drive.google.com/file/d/1Wm2X_9TKIOS5hkP4OK3-oyfFQEYG8DQA/view?usp=sharing

    If You are not using child theme You will have the same problem after each update.

    johnpaul1122

    (@johnpaul1122)

    17 hours, 11 minutes ago

    rename your plugins folder via ftp, if the site fixes itself its a plugin, then reactivate one by one to find the culprit. if not, switch to a default theme next to rule that out too

    Thread Starter jran

    (@jran)

    8 hours, 28 minutes ago

    @bogastyle thanks for the reply. I can’t tell if it’s exactly the same, but that screenshot is definitely much closer to what the site should actually look like. I’m honestly not sure if I’m using a child theme or not, apologies. How do I check, and/or ensure the theme is correctly loaded?

Viewing 5 replies - 1 through 5 (of 5 total)

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