Site 500 Internal Server Error, Cannot load wp-admin

  • drew.roberts

    (@drewroberts-1)


    11 years ago

    Hello, posted yesterday but at the time did not understand what was going on, so my question is significantly different now.

    I am trying to help my mother’s church fix their wordpress site, after it got messed up yesterday. She was using the dashboard and accidentally deleted the main page and tried to recreate it. I am not sure exactly what steps she took, as I only looked at it afterwards. But I’m trying to fix it.

    The site is stalbansparish.org. For the mean time, I set up a temporary redirect on the main page to a small wordpress blog I made, explaining that the site was down.

    All pages get a 500 Internal Server Error, including the wp-admin page. Some pages show an error on random lines of PHP code, as well. I have ftp and cpanel access. I have backed everything up as best I could. I have tried disabling plugins (changing the name of the folder to plugins.hold). I have also tried changing the theme. The theme they currently use is called “homepage.” Using some themes I was able to get a simple page with links to load on stalbansparish.org, but it apparently wasn’t the actual front page of the site. Also, no theme allowed for the wp-admin page to be reached, even with plugins disabled.

    Does anyone have any more ideas for how to reach the wp-admin page? I have read a lot of posts about it on this forum, but none of those solutions have worked yet.

    Thanks!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Red Deer Web Design

    (@bdbolin)

    11 years ago

    Ok, so if you rename all the other themes except the default, it will the revert the site to default 2015 theme. Does it load then? It might show little different content just because of custom fields etc not showing up…

    If it is showing up with anything that looks like the default theme, then it’s your theme issue. If it is certainly still something wrong… maybe go into your FTP and look for a log file?

    Last, might be quickest replacing the database with a backup you have?

    Thread Starter drew.roberts

    (@drewroberts-1)

    11 years ago

    When all the themes are renamed except the “default”, then it doesn’t really load. Just loads a blank page, but not 500 error. With that theme I am still unable to access wp-admin because of 500 error. Other themes allowed me to get a non-blank page for just stalbansparish.org

    I found a log file that was called Server Error Log or something, this was actually in the cpanel not through ftp, and it didn’t show anything, which was strange.

    They have no backups to speak of. I will be making them change to a new system, because they either need someone who knows this stuff better or a simpler setup (more like a self-contained glorified blog kind of thing), but in the meantime I’m just trying to get the content back.

    Red Deer Web Design

    (@bdbolin)

    11 years ago

    And again, that’s with plugins folder still renamed?

    Thread Starter drew.roberts

    (@drewroberts-1)

    11 years ago

    Yes. The plugins folder is still renamed.

    Red Deer Web Design

    (@bdbolin)

    11 years ago

    Have you tried renaming your .htaccess file? This is a hidden file so you might have to change settings to have it show up.

    Also try:

    Create a blank text file called php.ini
    Paste this code in there: memory=64MB
    Save the file
    Upload it into your /wp-admin/ folder using FTP

    Thread Starter drew.roberts

    (@drewroberts-1)

    11 years ago

    I just tried renaming .htaccess. The main page is still blank, but then when I try to go to /wp-admin it gives the error:

    Not Found

The requested URL /home/wp-login.php was not found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

    I tried the php.ini file, but it made no changes.

    Red Deer Web Design

    (@bdbolin)

    11 years ago

    Weird. I’d try calling you host and see if they have any ideas.

    Thread Starter drew.roberts

    (@drewroberts-1)

    11 years ago

    Okay, I’ll give them a call. They had encouraged me to force an update to wordpress by replacing wp-admin and wp-includes, but that didn’t seem to change anything. I’ll see what they have to try next.

    Thank you for your help!

Viewing 8 replies - 1 through 8 (of 8 total)

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