• Resolved alexkirby

    (@alexkirby)


    Hi FunnelKit Support,

    We are using FunnelKit Cart on a bespoke WooCommerce theme with custom AJAX add-to-basket functionality.

    The issue we are seeing is:

    • Products are successfully added to the WooCommerce cart
    • The basket page always shows the correct contents
    • The FunnelKit mini cart / side cart does not stay updated after AJAX add-to-basket
    • The cart count or totals may briefly update correctly, but then the mini cart appears to revert back to stale data before it can even be opened
    • Refreshing the page or visiting the basket page immediately corrects the mini cart contents

    Important findings:

    • WooCommerce itself appears to be working correctly
    • Our AJAX response already includes FunnelKit fragments such as:
      .fkcart-modal-container
      .fkcart-mini-toggler
      fkcart_qty
      fkcart_total
    • We have tested triggering:
      added_to_cart
      wc_fragment_refresh
    • We have excluded WooCommerce and FunnelKit cookies/URLs from WP Rocket cache
    • We have tested with cache exclusions and cache clears
    • The issue still occurs even though the correct cart values briefly appear first

    This support thread appears to describe a very similar issue:
    https://wordpress.org/support/topic/funnelkit-cart-menu-count-and-sidecart-not-updating/

    Could you please advise:

    1. Whether this is a known FunnelKit fragment/local storage/cart refresh issue
    2. Whether there is a recommended method for refreshing FunnelKit Cart after a custom AJAX add-to-cart request
    3. Whether there is an updated plugin build or patch available related to this issue

    Thanks,
    Alex

Viewing 1 replies (of 1 total)
  • Plugin Support Funnelkit Support

    (@supportfunnelkit)

    Hi @alexkirby,

    Thanks for using the Funnelkit Slide Cart and for reaching out to us with the details information.

    This could be a site-specific conflict and if using the latest version, still having the same issue, please reach out to our technical support team here to get this resolved.

    Thanks
    Team Funnelkit

Viewing 1 replies (of 1 total)

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