Show priority set by agent

  • Resolved zanyojimbo

    (@zanyojimbo)


    8 years, 1 month ago

    Hi everyone and thanks for the great plug-in.

    I have a question related to priorities. I am currently letting the user set it, and it is therefore displayed in their “My tickets view”. However, customers are setting crazy priorities and I am considering to allow agents only to set them (i.e., removing the “priority” field in the submission form), but I would like the user to be able to see such priority, as they want it as a feedback in terms of resolution time. I seem not able to do so (I can either let them set and see the priority, or neither) with the options available in the plug-in.

    Could anyone please advise on a way to do it? Any hint welcomed.
    Thanks a lot

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author awesomesupport

    (@awesomesupport)

    8 years, 1 month ago

    Hi:

    That combination is unfortunately not a feature of the plugin – you would likely have to make code changes to the core files. You can start by looking at the awesome-support/themes/default/list.php file.

    Alternatively, you can configure it to show on the front-end but use some CSS to hide it on the submit ticket form. By doing it this way the field will still be in the HTML code – the user just wouldn’t see it. But if someone really really wanted to they could make it visible by removing the css and then submit it. But for the majority of your users I think it would work just fine.

    I haven’t tested it but something like this might work:

    
#wpas_ticket_priority_wrapper {display:none;}

    Thanks.

    Thread Starter zanyojimbo

    (@zanyojimbo)

    8 years, 1 month ago

    I guess the CSS solution will do – Thanks so much!

Viewing 2 replies - 1 through 2 (of 2 total)

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