Dear @cardsclinic,
Please update to latest plugin version first and if that doesn’t solve the issue, please answer the following to help us to debug the issue:
1. Browser version on which you are facing the issue.
2. Does the issue occur on all browsers or only a specific browser?
3. PHP version (You can use plugins like display PHP version that display your PHP version on the WordPress dashboard)
4. WordPress version
5. Steps to reproduce the issue
6. PHP error logs
7. List of plugins installed on your system
8. Operating System version(OS version).
9. Browser console log error (if any) generated at the time of the error. Steps to get the console logs:
- Open the Console window in Chrome using Ctrl + Shift + J (or Cmd + Opt + J on Mac) Follow this for reference.
- Hit the Save button and check the console log errors
Send us the console log as it is. The easiest way is if you can send us a screenshot of the complete console log error list.
Dear @cardsclinic,
Since we didn’t get any response from you, we hope that your problem is resolved. Please feel free to reopen the thread with details asked in the last comment in case the issue still persists.
