Shop Images are Sized Incorrectly

Resolved
(@gscottthoms)
A few days ago all the pictures for our products have become sized wrong for their containers. I believe the containers themselves have become taller, and the images are being scaled to fit the new height, since they are being cut off on the left and right.
I tried disabling all the plugins, running the woocommerce thumbnail regenerator, regenerating all the thumbnails on the site with a plugin, and changing the image size in the theme customizer. I am currently running Divi if that helps.

### WordPress Environment ###

WordPress address (URL): https://www.sharepackagegiving.com
Site address (URL): https://www.sharepackagegiving.com
WC Version: 5.5.2
REST API Version: ✔ 5.5.2
WC Blocks Version: ✔ 5.3.3
Action Scheduler Version: ✔ 3.2.1
WC Admin Version: ✔ 2.4.4
Log Directory Writable: ✔
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: ✔

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.22
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1k-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.5.2
WC Database Prefix: wp_
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Database Data Size: 124.89MB
Database Index Size: 28.58MB
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wp_vi_wad_ali_shipping_info: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_vi_wad_error_product_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_wcmp_shipping_zone_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcmp_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcmp_vendor_ledger: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcmp_vendor_orders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcmp_visitors_stats: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
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wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_wpr_rucss_used_css: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_indexable: Data: 5.48MB + Index: 1.55MB + Engine InnoDB
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wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 1.52MB + Index: 0.31MB + Engine InnoDB

### Post Type Counts ###

attachment: 2005
br_filters_group: 1
br_product_filter: 7
condition_group: 2
customize_changeset: 180
custom_css: 3
et_footer_layout: 1
et_header_layout: 1
et_pb_layout: 90
et_template: 1
et_theme_builder: 1
jetpack_migration: 2
jp_img_sitemap: 1
jp_pay_product: 3
jp_sitemap: 1
jp_sitemap_master: 1
nav_menu_item: 43
nm_gift_registry: 20
page: 57
post: 16
product: 179
product_variation: 2604
revision: 263
rmp_menu: 1
safecss: 1
shop_order: 1
shop_order_refund: 1
sidebar: 1
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um_directory: 2
um_form: 6
um_private_content: 7
um_profile_tabs: 1
um_social_login: 1
vi_wad_draft_product: 179
wphb_minify_group: 59
wpplugin_don_button: 1
wp_template_part: 4

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (39) ###

Content Aware Sidebars: by Joachim Jensen - DEV Institute – 3.16.1
Code Snippets: by Code Snippets Pro – 2.14.1
Multivendor Marketplace Solution for WooCommerce - WC Marketplace: by WC Marketplace – 3.7.8
PayPal Donation: by Scott Paterson – 1.3
Max Mega Menu - Pro Addon: by megamenu.com – 2.2.3
Max Mega Menu: by megamenu.com – 2.9.4
NM Gift Registry Crowdfunding: by Nmeri Media – 2.2.2
NM Gift Registry and Wishlist: by Nmeri Media – 2.3.19
Perfmatters: by forgemedia – 1.7.5
SiteGround Optimizer: by SiteGround – 5.8.5
StockPack – Stock images in WordPress: by Derikon Development – 3.3.0
Ultimate Member: by Ultimate Member – 2.2.2
Ultimate Member - Followers: by Ultimate Member – 2.2.4
Ultimate Member - Friends: by Ultimate Member – 2.2.2
Ultimate Member - Groups: by Ultimate Member – 2.2.6
Ultimate Member - Instagram: by Ultimate Member – 2.0.6
Ultimate Member - Private Messages: by Ultimate Member – 2.3.0
Ultimate Member - Real-time Notifications: by Ultimate Member – 2.2.1
Ultimate Member - Private Content: by Ultimate Member – 2.0.6
Ultimate Member - Profile Completeness: by Ultimate Member – 2.2.1
Ultimate Member - Profile tabs: by Ultimate Member – 1.0.4
Ultimate Member - Social Activity: by Ultimate Member – 2.2.5
Ultimate Member - Social Login: by Ultimate Member – 2.3.10
Ultimate Member - Unsplash: by Ultimate Member – 2.0.6
Ultimate Member - User Locations: by Ultimate Member – 1.0.5
Ultimate Member - User Photos: by Ultimate Member – 2.0.8
Ultimate Member - User Tags: by Ultimate Member – 2.1.8
Ultimate Member - Verified Users: by Ultimate Member – 2.1.1
Ultimate Member - WooCommerce: by Ultimate Member – 2.2.7
Wicked Folders: by Wicked Plugins – 2.18.4
WooCommerce AJAX Products Filter: by BeRocket – 3.0.4.1
ALD - Aliexpress Dropshipping and Fulfillment for WooCommerce: by VillaTheme(villatheme.com) – 1.0.5
WooCommerce Stripe Gateway: by WooCommerce – 5.3.0
WooCommerce Photo Reviews Premium: by VillaTheme – 1.1.5.4
WooCommerce: by Automattic – 5.5.2
Yoast SEO: by Team Yoast – 16.9
WP Rocket: by WP Media – 3.9.1.1
Smush Pro: by WPMU DEV – 3.8.8
WPMU DEV Dashboard: by WPMU DEV – 4.11.2

### Inactive Plugins (7) ###

Duplicate Page: by mndpsingh287 – 4.4.1
Export Media Library: by Mass Edge Inc. – 3.0.1
Find My Custom Post Types: by MIND Development and Design – 1.0
Fullwidth Page Templates: by Brainstorm Force – 1.1.1
Media Cleaner (Pro): by Jordy Meow – 6.1.9
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
WP Sheet Editor - WooCommerce Products (Premium): by WP Sheet Editor – 1.7.7

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: #3935 - /shop/
Cart: #3936 - /cart/
Checkout: #3937 - /checkout/
My account: #3938 - /woo-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Divi
Version: 4.9.11
Author URL: http://www.elegantthemes.com
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Action Scheduler ###

Canceled: 5
Oldest: 2021-07-24 20:35:13 -0400
Newest: 2021-08-16 16:17:23 -0400

Complete: 4,312
Oldest: 2021-07-19 10:53:02 -0400
Newest: 2021-08-17 14:05:40 -0400

### Status report information ###

Generated at: 2021-08-17 14:15:24 -04:00
This topic was modified 4 years, 8 months ago by gscottthoms.
The page I need help with: [log in to see the link]
Viewing 2 replies - 1 through 2 (of 2 total)
Thread Starter gscottthoms
(@gscottthoms)

4 years, 8 months ago
Sorry, replied by accident.
- This reply was modified 4 years, 8 months ago by gscottthoms.
MayKato
(@maykato)

4 years, 8 months ago

Hi @gscottthoms

No problem! It looks like this topic has been marked as resolved. If you are still having the issue, but have accidentally closed this, please let us know!
Viewing 2 replies - 1 through 2 (of 2 total)
The topic ‘Shop Images are Sized Incorrectly’ is closed to new replies.