Shipping/return policy

Hi @tamar,

Thanks for reaching out. Happy to help you with this!

According to Facebook’s Business Help Center, “You must accept returns for new or unused items within at least 30 days of when the order was delivered. 30 days is the default return window that automatically applies to all items.” There are a few exceptions listed on this page, though, so you could see if your items fall under one of the excepted categories:

https://www.facebook.com/business/help/612828795802804?id=353836851981351

Would you please take a look and see if that works for you? If not, can I get you to please open up a support request with us here so we can investigate this further for you?
https://skyverge.com/contact/

Thanks!

Marcus
SkyVerge

Hi @tamar,

Great news! I’m afraid I likely don’t have the same Commerce Manager setup as you, so I’ll be a little blind in my recommendation here. According to their documentation, though, you’ll want to:

1. Go to Settings in Commerce Manager.
2. Find Returns and click Manage Return Settings.
3. Click Edit and set your return windows as needed.
4. Include additional return policy information. For example, you can tell buyers to return items to a specific address and with the tags still attached. We encourage buyers to return items in the same condition and original packaging.

Would you please give that a try and see if that works for you?

Cheers,

Marcus
SkyVerge

Hey @tamar,

You are correct that it is not necessary for Facebook for WooCommerce. So that we can have a more detailed discussion within the context of your site specifically, can I get you to please open up a support request with us here?
https://skyverge.com/contact/

Make sure you mention me by name so I can grab it when it comes in! 😉

Thanks!

Marcus
SkyVerge