Any known issues or conflicts that could possibly be causing this problem?
Hmm, no feedback. 🙁
But it appears I have found the possible problem… just not sure how to go about fixing it.
It appears that some users are able to submit their order without filling in some required fields. I’m not sure how this happens as I’ve not been able to replicate this in testing. So it seems that when the State & Zip aren’t entered into the billing / shipping fields, the delivery note only displays the billing note. Some don’t even show any of the info if the user has added some characters into their address field…
Any help appreciated
If your customers create an account: login to an account where the address is missing. Go to my account and view the order. At the bottom, do you see both addresses or the same as when you print it?
Btw: you can edit the address setting in your woocommerce settings: Shipping -> Shipping to
I have the same issue however adding complete delivery details does not resolve the problem for me.
I have the multiple shipping address plugin installed but even when deactivated the shipping address does still not appear.
It only appears to affect orders created using the admin interface, not those created on the front end checkout page.
I went into WooCommerce Settings > Shipping > and set the default to “Default to shipping address”.
However, when clicking on the “Print Invoice”, I still get the billing address instead.
Never mind… Now it works. Looks like I had to delete the Cache after selecting the new default option. Works now! Both the billing and shipping addresses appear on the print out.
