Support » Plugin: WooCommerce Print Invoice & Delivery Note » Shipped info error

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author priyankajagtap

    (@priyankajagtap)

    Hi @leslieannetd,

    First of all, I apologize for the delay in response.

    Thank you for providing the screenshot.

    Can you please let us know whether the line of text “shipped:Array” is displaying in the WooCommerce Order also OR it is just displaying in the delivery note? The reason behind asking this is, we show the information in the invoice or the delivery note which is present in the WooCommerce Order.

    Have you done any custom code for your site related to our plugin? If yes, then please let us know.

    It would be great if you can share the steps to replicate this issue so that we will try to replicate this issue at our end and will get back to you with an update of the same.

    Regards,
    Priyanka Jagtap

    Hello @priyankajagtap

    Thank you for your reply.

    The line of text “shipped:Array” is not displaying on Woocommerce Order that is why we’re having a hard time finding where it came from see screenshot: http://prntscr.com/k9t6si

    It appears on both invoice and delivery note on every orders. We tried to view the delivery note of those orders that is not yet completed, and processing, the shipped:Array is not appearing.

    No, we did not add any custom codes on the plugin and on the Woocommerce files, do you think this might be a plugin conflict? We can give you login details on our staging site to check. Let us know if you need it and we’ll send it separately. Thank you!

    Plugin Author priyankajagtap

    (@priyankajagtap)

    Hi @leslieannetd,

    Thank you for providing the screenshot and the information.

    Can you please create a ticket at ‘support at tychesoftwares dot freshdesk dot com’ with the URL and the admin access of your site? So that we can check the issue on your site and see what is causing the problem.

    Please let us know.

    Regards,
    Priyanka Jagtap

    Hi @priyankajagtap

    Thank you so much for the reply! I have now opened a ticket for this issue. Let me know how it goes. Thanks a lot!

    Plugin Author priyankajagtap

    (@priyankajagtap)

    Hi @leslieannetd,

    You are welcome 🙂

    I have seen that you have created a ticket on the mentioned email address and I have replied to you on that ticket.

    Please check the same and we will continue our further communication on that ticket itself.

    Regards,
    Priyanka Jagtap

    Hi @priyankajagtap

    Thank you for the confirmation, I’ll check my email and reply to you as soon as possible.
    Thank you so much!

    leslieannetd

    (@leslieannetd)

    Hello @priyankajagtap I added a follow up message on our ticket #1795 Shipped info error, we’re still having a problem with the text “shipped:Array” on our invoice. Thank you!

    Plugin Author priyankajagtap

    (@priyankajagtap)

    Hi @leslieannetd,

    We have applied the fix for the issue on your site and replied to you on the ticket.

    Please check the same and let us know whether the applied fix is working fine or not.

    Regards,
    Priyanka Jagtap

Viewing 8 replies - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.