Plugin Support
Fernando a11n
(@fhaps)
Automattic Happiness Engineer
@aksingh1 Looking at the documentation for the ShipStation plugin , this seems to be expected.
However, according to the screenshot there, a private system note is what seems to be added, so that wouldn’t be sent over to the customer. Are you sure an email is being generated by these notes? Could you share with us a screenshot of those emails?
@fhaps Here is screenshot of Order note email https://imgur.com/k9bhgWA and order complete email https://imgur.com/WkswwHV
@fhaps Do you get a chance to review screenshots
Here is screenshot of Order note email https://imgur.com/k9bhgWA and order complete email https://imgur.com/WkswwHV
Kindly help me with this.
@aksingh1 I looked into this and two emails are sent due to two different actions are taking place. The first action is the note being added to the order that contains the tracking information. The next action is the order being moved to completed.
If only the completed email is sent, the tracking information is not included unless the Shipment Tracking extension is also installed and in use: https://woocommerce.com/products/shipment-tracking/ . When this extension is added, the order note email is not sent and only the completed email is sent with the tracking info.
It is possible to go into the emails under WooCommerce > Settings > Emails and disable the Order Completed email if you wish.
Plugin Support
Fernando a11n
(@fhaps)
Automattic Happiness Engineer
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
