Shared ticket visibility for end users

  • Resolved zanyojimbo

    (@zanyojimbo)


    8 years, 1 month ago

    Hi everyone,
    I have a client who has several users (e.g., different shops), and each of them can open and see their own tickets. Is there a way to allow another end-user (i.e., not a ticket agent) to see the tickets related to those users? This is the case, for example, of their area manager, who wants to keep under control the situation. Creating 1 single account for all of them is less ideal, as it shows them visibility of a lot of tickets they do not care about.

    Any hint on this greatly appreciated.
    Thank you!

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  • Plugin Author awesomesupport

    (@awesomesupport)

    8 years, 1 month ago

    Hi:

    Unfortunately this is not a feature of this plugin. We do plan on adding it but there’s no timeline for release at this time.

    We can probably create a ‘down-and-dirty’ version for you but that would end up being a custom coding project.

    Sorry about that.

Viewing 1 replies (of 1 total)

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