Several errors

  • Resolved bombybaq365

    (@bombybaq365)


    5 years, 1 month ago

    Hello,
    I’m experiencing several errors with the pixel:
    – Server Sending Invalid Match Key Parameters for ViewCategory Event
    – Server Sending Invalid Match Key Parameters for ViewContent Event
    – Same event ID received by different event instances

    I’m not able to figure out to solve these issues.
    Could you help me?
    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Felipe Velzani

    (@felipevelzani)

    5 years, 1 month ago

    Hi there!

    Based on your error messages, this seems to be a known bug that has been reported to Facebook for WooCommerce developers. You can learn more about this bug here: https://github.com/facebookincubator/facebook-for-woocommerce/issues/1777

    The recommended steps for getting around this issue are the following:

    1) Check that your pixel is connected. You can troubleshoot pixel issues using the Facebook Pixel Helper Chrome extension.
    2) Make sure there aren’t any browser extensions blocking Facebook user agent and IP addresses
    3) Enable debug logging for the Facebook plugin on your site, and see if you are getting any obviously errors

    If that doesn’t help, I recommend following the GitHub bug report above for any updates on how to fix the issue or when a fix will be released for it.

    Thread Starter bombybaq365

    (@bombybaq365)

    5 years, 1 month ago

    Thanks Felipe

    Felipe Velzani

    (@felipevelzani)

    5 years, 1 month ago

    Always a pleasure! I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)

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