• Resolved alaminmollik

    (@alaminmollik)


    I can’t setup the WooPayments. Because, setup page is empty, and show a blank page.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi @alaminmollik!

    Thank you for reaching out.

    I understand that you want to install WooPayments on your store but aren’t able to because you are seeing a blank page on setup.

    This could be due to several reasons, like a conflict between WooCommerce and your theme or another plugin.

    Here is more information about it if you want to know more:

    https://woo.com/document/how-to-test-for-conflicts/

    But before we go any further, a bit of context could be helpful to know the issue better. For that, kindly provide us the following:

    • System Status Report: navigate to WooCommerce → Status. Select Get system report and then Copy for support.
    •  Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

    Let us know how that goes for you!

    Thread Starter alaminmollik

    (@alaminmollik)

    Here is the System Status Report: 
    
    
     WordPress Environment
    
    WordPress address (URL): http://arpbuy.com
    Site address (URL): http://arpbuy.com
    WC Version: 8.6.1
    REST API Version: ✔ 8.6.1
    WC Blocks Version: ✔ 11.8.0-dev
    Action Scheduler Version: ✔ 3.7.1
    Log Directory Writable: ✔
    WP Version: 6.4.3
    WP Multisite: –
    WP Memory Limit: ❌ 40 MB - We recommend setting memory to at least 64MB. See: Increasing memory allocated to PHP
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: – Server Environment
    
    Server Info: Apache
    PHP Version: 8.2.16
    PHP Post Max Size: 64 MB
    PHP Time Limit: 50000
    PHP Max Input Vars: 5000
    cURL Version: 7.74.0
    OpenSSL/1.1.1w
    
    SUHOSIN Installed: –
    MySQL Version: 10.6.15-MariaDB-log
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔ Database
    
    WC Database Version: 8.6.1
    WC Database Prefix: wp_
    Total Database Size: 16.12MB
    Database Data Size: 12.80MB
    Database Index Size: 3.32MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 0.27MB + Index: 0.41MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_options: Data: 4.39MB + Index: 0.13MB + Engine InnoDB
    wp_postmeta: Data: 3.20MB + Index: 0.72MB + Engine InnoDB
    wp_posts: Data: 3.31MB + Index: 0.22MB + Engine InnoDB
    wp_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tm_tasks: Data: 0.03MB + Index: 0.02MB + Engine InnoDB
    wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.06MB + Index: 0.13MB + Engine InnoDB
    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woodmart_wishlists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woodmart_wishlist_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDB Post Type Counts
    
    attachment: 251
    cms_block: 5
    elementor_library: 1
    mc4wp-form: 1
    nav_menu_item: 19
    page: 17
    post: 1
    product: 479
    revision: 3
    shop_coupon: 1
    shop_order_placehold: 1
    woodmart_layout: 5
    woodmart_size_guide: 1
    woodmart_slide: 3
    wpcf7_contact_form: 2 Security
    
    Secure connection (HTTPS): ❌
    Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔ Active Plugins (10)
    
    Classic Editor: by WordPress Contributors – 1.6.3
    Contact Form 7: by Takayuki Miyoshi – 5.8.7
    Elementor: by Elementor.com – 3.19.4
    PixelYourSite: by PixelYourSite – 9.5.1.1
    Safe SVG: by 10up – 2.2.2
    WooPayments: by Automattic – 7.2.0
    WooCommerce: by Automattic – 8.6.1
    Woodmart Core: by – 1.0.40
    Super Page Cache for Cloudflare: by Optimole – 4.7.6
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.3.0 Inactive Plugins (0) Settings
    
    API Enabled: –
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to Woo.com: –
    Enforce Approved Product Download Directories: ✔
    HPOS feature screen enabled: ✔
    HPOS feature enabled: ✔
    Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
    HPOS data sync enabled: – WC Pages
    
    Shop base: #1418 - /shop/
    Cart: #8 - /cart/
    Checkout: #9 - /checkout/
    My account: #10 - /my-account/
    Terms and conditions: ❌ Page not set Theme
    
    Name: Woodmart Child
    Version: 1.0.0
    Author URL: http://xtemos.com
    Child Theme: ✔
    Parent Theme Name: Woodmart
    Parent Theme Version: 7.3.2 – 7.4.3 is available
    Parent Theme Author URL: http://themeforest.net/user/xtemos
    WooCommerce Support: ✔ Templates
    
    Overrides: woodmart/woocommerce/archive-product.php
    woodmart/woocommerce/cart/cart-item-data.php
    woodmart/woocommerce/cart/cart.php
    woodmart/woocommerce/cart/cross-sells.php
    woodmart/woocommerce/cart/mini-cart.php
    woodmart/woocommerce/checkout/form-checkout.php
    woodmart/woocommerce/checkout/thankyou.php
    woodmart/woocommerce/content-product-cat.php
    woodmart/woocommerce/content-product.php
    woodmart/woocommerce/content-single-product.php
    woodmart/woocommerce/content-widget-product.php
    woodmart/woocommerce/global/breadcrumb.php
    woodmart/woocommerce/global/form-login.php
    woodmart/woocommerce/global/quantity-input.php
    woodmart/woocommerce/loop/add-to-cart.php
    woodmart/woocommerce/loop/loop-end.php
    woodmart/woocommerce/loop/loop-start.php
    woodmart/woocommerce/loop/no-products-found.php
    woodmart/woocommerce/loop/orderby.php
    woodmart/woocommerce/loop/pagination.php
    woodmart/woocommerce/loop/sale-flash.php
    woodmart/woocommerce/myaccount/form-login.php
    woodmart/woocommerce/product-searchform.php
    woodmart/woocommerce/single-product/add-to-cart/grouped.php
    woodmart/woocommerce/single-product/add-to-cart/variable.php
    woodmart/woocommerce/single-product/meta.php
    woodmart/woocommerce/single-product/product-attributes.php
    woodmart/woocommerce/single-product/product-image.php
    woodmart/woocommerce/single-product/product-thumbnails.php
    woodmart/woocommerce/single-product/rating.php
    woodmart/woocommerce/single-product/related.php
    woodmart/woocommerce/single-product/sale-flash.php
    woodmart/woocommerce/single-product/tabs/description.php
    woodmart/woocommerce/single-product/tabs/tabs.php
    woodmart/woocommerce/single-product/title.php
    woodmart/woocommerce/single-product/up-sells.php
    woodmart/woocommerce/single-product-reviews.php
    woodmart/woocommerce/single-product.php WooPayments
    
    Version: 7.2.0
    Connected to WPCOM: ❌ No
    Logging: Disabled Admin
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    product-variation-management
    product-virtual-downloadable
    product-external-affiliate
    product-grouped
    product-linked
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: customize-store
    minified-js
    new-product-management-experience
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    
    Daily Cron: ✔ Next scheduled: 2024-02-21 18:15:32 +00:00
    Options: ✔
    Notes: 78
    Onboarding: - Action Scheduler
    
    Complete: 242
    Oldest: 2024-01-21 13:30:35 +0000
    Newest: 2024-02-20 19:20:13 +0000
    
    Pending: 725
    Oldest: 2024-02-21 11:09:57 +0000
    Newest: 2024-03-01 11:14:32 +0000
    
    Failed: 3
    Oldest: 2023-12-02 18:19:57 +0000
    Newest: 2024-01-08 18:08:42 +0000 Status report information
    
    Generated at: 2024-03-02 07:25:29 +00:00
    
    Thread Starter alaminmollik

    (@alaminmollik)

    Here is the Fatal Error log:

    2024-02-28T17:06:44+00:00 CRITICAL Uncaught WCPay\Exceptions\API_Exception: The Jetpack server was unable to communicate with your site https://arpbuy.com [HTTP 403]. Ask your web host if they allow connections from WordPress.com. If you need further assistance, contact Jetpack Support: http://jetpack.com/support/ in /homepages/17/d997157704/htdocs/clickandbuilds/ARPBuy/wp-content/plugins/woocommerce-payments/includes/wc-payment-api/class-wc-payments-http.php:194 CONTEXT: {“error”:{“type”:1,”file”:”\/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-content\/plugins\/woocommerce-payments\/includes\/wc-payment-api\/class-wc-payments-http.php”,”line”:194},”backtrace”:[“”,”#0 \/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-content\/plugins\/woocommerce-payments\/includes\/wc-payment-api\/class-wc-payments-api-client.php(222): WC_Payments_Http->start_connection()”,”#1 \/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-content\/plugins\/woocommerce-payments\/includes\/class-wc-payments-account.php(2008): WC_Payments_API_Client->start_server_connection()”,”#2 \/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-content\/plugins\/woocommerce-payments\/includes\/class-wc-payments-account.php(1073): WC_Payments_Account->redirect_to_onboarding_flow_page()”,”#3 \/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-includes\/class-wp-hook.php(324): WC_Payments_Account->maybe_handle_onboarding()”,”#4 \/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters()”,”#5 \/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-includes\/plugin.php(517): WP_Hook->do_action()”,”#6 \/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-admin\/admin.php(175): do_action()”,”#7 {main}”,”thrown”]} 2024-02-28T17:07:42+00:00 CRITICAL Uncaught WCPay\Exceptions\API_Exception: The Jetpack server was unable to communicate with your site https://arpbuy.com [HTTP 403]. Ask your web host if they allow connections from WordPress.com. If you need further assistance, contact Jetpack Support: http://jetpack.com/support/ in /homepages/17/d997157704/htdocs/clickandbuilds/ARPBuy/wp-content/plugins/woocommerce-payments/includes/wc-payment-api/class-wc-payments-http.php:194 CONTEXT: {“error”:{“type”:1,”file”:”\/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-content\/plugins\/woocommerce-payments\/includes\/wc-payment-api\/class-wc-payments-http.php”,”line”:194},”backtrace”:[“”,”#0 \/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-content\/plugins\/woocommerce-payments\/includes\/wc-payment-api\/class-wc-payments-api-client.php(222): WC_Payments_Http->start_connection()”,”#1 \/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-content\/plugins\/woocommerce-payments\/includes\/class-wc-payments-account.php(2008): WC_Payments_API_Client->start_server_connection()”,”#2 \/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-content\/plugins\/woocommerce-payments\/includes\/class-wc-payments-account.php(1073): WC_Payments_Account->redirect_to_onboarding_flow_page()”,”#3 \/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-includes\/class-wp-hook.php(324): WC_Payments_Account->maybe_handle_onboarding()”,”#4 \/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters()”,”#5 \/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-includes\/plugin.php(517): WP_Hook->do_action()”,”#6 \/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-admin\/admin.php(175): do_action()”,”#7 {main}”,”thrown”]}

    Plugin Support anastas10s (woo-hc)

    (@anastas10s)

    👋 hi @alaminmollik

    Thank you for reaching back, with further details on this.

    The Jetpack server was unable to communicate with your site https://arpbuy.com [HTTP 403]. Ask your web host if they allow connections from WordPress.com. If you need further assistance, contact Jetpack Support: http://jetpack.com/support/

    Per what the log reports: the site is not able to connect with WordPress.com.

    Just to note, WooPayments must be connected to WordPress.com.

    As a next step:

    I trust this provides clarity. Please let us know if you have any further questions or concerns.
    We will be happy to help you further.

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