Setup error

  • Resolved alaminmollik

    (@alaminmollik)


    2 years ago

    I can’t setup the WooPayments. Because, setup page is empty, and show a blank page.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Juan G. (woo-hc)

    (@judagutor)

    2 years ago

    Hi @alaminmollik!

    Thank you for reaching out.

    I understand that you want to install WooPayments on your store but aren’t able to because you are seeing a blank page on setup.

    This could be due to several reasons, like a conflict between WooCommerce and your theme or another plugin.

    Here is more information about it if you want to know more:

    https://woo.com/document/how-to-test-for-conflicts/

    But before we go any further, a bit of context could be helpful to know the issue better. For that, kindly provide us the following:

    • System Status Report: navigate to WooCommerce → Status. Select Get system report and then Copy for support.
    •  Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

    Let us know how that goes for you!

    Thread Starter alaminmollik

    (@alaminmollik)

    2 years ago

    Here is the System Status Report: 


     WordPress Environment

WordPress address (URL): http://arpbuy.com
Site address (URL): http://arpbuy.com
WC Version: 8.6.1
REST API Version: ✔ 8.6.1
WC Blocks Version: ✔ 11.8.0-dev
Action Scheduler Version: ✔ 3.7.1
Log Directory Writable: ✔
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: ❌ 40 MB - We recommend setting memory to at least 64MB. See: Increasing memory allocated to PHP
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: – Server Environment

Server Info: Apache
PHP Version: 8.2.16
PHP Post Max Size: 64 MB
PHP Time Limit: 50000
PHP Max Input Vars: 5000
cURL Version: 7.74.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.6.15-MariaDB-log
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔ Database

WC Database Version: 8.6.1
WC Database Prefix: wp_
Total Database Size: 16.12MB
Database Data Size: 12.80MB
Database Index Size: 3.32MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.27MB + Index: 0.41MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 4.39MB + Index: 0.13MB + Engine InnoDB
wp_postmeta: Data: 3.20MB + Index: 0.72MB + Engine InnoDB
wp_posts: Data: 3.31MB + Index: 0.22MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_tasks: Data: 0.03MB + Index: 0.02MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.06MB + Index: 0.13MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woodmart_wishlists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woodmart_wishlist_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDB Post Type Counts

attachment: 251
cms_block: 5
elementor_library: 1
mc4wp-form: 1
nav_menu_item: 19
page: 17
post: 1
product: 479
revision: 3
shop_coupon: 1
shop_order_placehold: 1
woodmart_layout: 5
woodmart_size_guide: 1
woodmart_slide: 3
wpcf7_contact_form: 2 Security

Secure connection (HTTPS): ❌
Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ✔ Active Plugins (10)

Classic Editor: by WordPress Contributors – 1.6.3
Contact Form 7: by Takayuki Miyoshi – 5.8.7
Elementor: by Elementor.com – 3.19.4
PixelYourSite: by PixelYourSite – 9.5.1.1
Safe SVG: by 10up – 2.2.2
WooPayments: by Automattic – 7.2.0
WooCommerce: by Automattic – 8.6.1
Woodmart Core: by – 1.0.40
Super Page Cache for Cloudflare: by Optimole – 4.7.6
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.3.0 Inactive Plugins (0) Settings

API Enabled: –
Force SSL: –
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: –
Enforce Approved Product Download Directories: ✔
HPOS feature screen enabled: ✔
HPOS feature enabled: ✔
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: – WC Pages

Shop base: #1418 - /shop/
Cart: #8 - /cart/
Checkout: #9 - /checkout/
My account: #10 - /my-account/
Terms and conditions: ❌ Page not set Theme

Name: Woodmart Child
Version: 1.0.0
Author URL: http://xtemos.com
Child Theme: ✔
Parent Theme Name: Woodmart
Parent Theme Version: 7.3.2 – 7.4.3 is available
Parent Theme Author URL: http://themeforest.net/user/xtemos
WooCommerce Support: ✔ Templates

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-attributes.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/description.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product-reviews.php
woodmart/woocommerce/single-product.php WooPayments

Version: 7.2.0
Connected to WPCOM: ❌ No
Logging: Disabled Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-pre-publish-modal
settings
async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2024-02-21 18:15:32 +00:00
Options: ✔
Notes: 78
Onboarding: - Action Scheduler

Complete: 242
Oldest: 2024-01-21 13:30:35 +0000
Newest: 2024-02-20 19:20:13 +0000

Pending: 725
Oldest: 2024-02-21 11:09:57 +0000
Newest: 2024-03-01 11:14:32 +0000

Failed: 3
Oldest: 2023-12-02 18:19:57 +0000
Newest: 2024-01-08 18:08:42 +0000 Status report information

Generated at: 2024-03-02 07:25:29 +00:00
    Thread Starter alaminmollik

    (@alaminmollik)

    2 years ago

    Here is the Fatal Error log:

    2024-02-28T17:06:44+00:00 CRITICAL Uncaught WCPay\Exceptions\API_Exception: The Jetpack server was unable to communicate with your site https://arpbuy.com [HTTP 403]. Ask your web host if they allow connections from WordPress.com. If you need further assistance, contact Jetpack Support: http://jetpack.com/support/ in /homepages/17/d997157704/htdocs/clickandbuilds/ARPBuy/wp-content/plugins/woocommerce-payments/includes/wc-payment-api/class-wc-payments-http.php:194 CONTEXT: {“error”:{“type”:1,”file”:”\/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-content\/plugins\/woocommerce-payments\/includes\/wc-payment-api\/class-wc-payments-http.php”,”line”:194},”backtrace”:[“”,”#0 \/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-content\/plugins\/woocommerce-payments\/includes\/wc-payment-api\/class-wc-payments-api-client.php(222): WC_Payments_Http->start_connection()”,”#1 \/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-content\/plugins\/woocommerce-payments\/includes\/class-wc-payments-account.php(2008): WC_Payments_API_Client->start_server_connection()”,”#2 \/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-content\/plugins\/woocommerce-payments\/includes\/class-wc-payments-account.php(1073): WC_Payments_Account->redirect_to_onboarding_flow_page()”,”#3 \/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-includes\/class-wp-hook.php(324): WC_Payments_Account->maybe_handle_onboarding()”,”#4 \/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters()”,”#5 \/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-includes\/plugin.php(517): WP_Hook->do_action()”,”#6 \/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-admin\/admin.php(175): do_action()”,”#7 {main}”,”thrown”]} 2024-02-28T17:07:42+00:00 CRITICAL Uncaught WCPay\Exceptions\API_Exception: The Jetpack server was unable to communicate with your site https://arpbuy.com [HTTP 403]. Ask your web host if they allow connections from WordPress.com. If you need further assistance, contact Jetpack Support: http://jetpack.com/support/ in /homepages/17/d997157704/htdocs/clickandbuilds/ARPBuy/wp-content/plugins/woocommerce-payments/includes/wc-payment-api/class-wc-payments-http.php:194 CONTEXT: {“error”:{“type”:1,”file”:”\/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-content\/plugins\/woocommerce-payments\/includes\/wc-payment-api\/class-wc-payments-http.php”,”line”:194},”backtrace”:[“”,”#0 \/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-content\/plugins\/woocommerce-payments\/includes\/wc-payment-api\/class-wc-payments-api-client.php(222): WC_Payments_Http->start_connection()”,”#1 \/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-content\/plugins\/woocommerce-payments\/includes\/class-wc-payments-account.php(2008): WC_Payments_API_Client->start_server_connection()”,”#2 \/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-content\/plugins\/woocommerce-payments\/includes\/class-wc-payments-account.php(1073): WC_Payments_Account->redirect_to_onboarding_flow_page()”,”#3 \/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-includes\/class-wp-hook.php(324): WC_Payments_Account->maybe_handle_onboarding()”,”#4 \/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters()”,”#5 \/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-includes\/plugin.php(517): WP_Hook->do_action()”,”#6 \/homepages\/17\/d997157704\/htdocs\/clickandbuilds\/ARPBuy\/wp-admin\/admin.php(175): do_action()”,”#7 {main}”,”thrown”]}

    anastas10s

    (@anastas10s)

    2 years ago

    👋 hi @alaminmollik

    Thank you for reaching back, with further details on this.

    The Jetpack server was unable to communicate with your site https://arpbuy.com [HTTP 403]. Ask your web host if they allow connections from WordPress.com. If you need further assistance, contact Jetpack Support: http://jetpack.com/support/

    Per what the log reports: the site is not able to connect with WordPress.com.

    Just to note, WooPayments must be connected to WordPress.com.

    As a next step:

    I trust this provides clarity. Please let us know if you have any further questions or concerns.
    We will be happy to help you further.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Setup error’ is closed to new replies.