• Resolved Uncle Sam’s News

    (@unclesamsgop)


    I can access the plugin but when I choose to change any settings all the settings menues are gone. Such as from admin page I choose super socializer/social comments/options do not populate. All other plugins work with no issues. This started two days ago.

    Everything is updated. Admin rights enabled. This is also the case with Heater Social Comments plugin as well. Tested on multiple browsers with no luck. Any help?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Now I need to review, delete and reply to all of the author’s replies…

    @heateor I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

    https://wordpress.org/support/guidelines/#the-bad-stuff

    Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

    If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

    Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Side note: I forgot to mention that the plugin author’s account is on moderation watch due to asking for login access many times.

    https://wordpress.org/support/guidelines/#being-mod-watched-or-banned

    That means a forum moderator will need to approve each reply or topic from the author before it will be seen by other users. Notifications will not be sent out for accounts that are under moderation watch.

    So no answer to my question I take it. Thanks for nothing. I’ll just take hours searching for another plugin that suits my site, setting it up, adjusting it etc etc. I am not stupid enough to give someone my admin credentials. Thanks a lot.

    Plugin Author Rajat Varlani

    (@the_champ)

    @unclesamsgop, Sorry for the inconvenience. The account we use to reply support queries is under moderation. That’s why it’s taking time to get the reply approved from that account.
    If you drop an email at support[at]heateor[dot]com, we would be able to help you out.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Settings options missing.’ is closed to new replies.