• Resolved freelylw

    (@freelylw)


    Hi, I do not see there are anything for enable the SCA/3D SECURE or not ? please advise , Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support neilmccreadie a11n

    (@neilmccreadie)

    Hi @freelylw

    SCA is already incorporated into the gateway. You don’t need to enable this manually. You can read more on this here: https://docs.woocommerce.com/document/stripe/#sca-psd2

    Thread Starter freelylw

    (@freelylw)

    Hi, Thanks, am still confusing, since there is no setting for this. what will be the 2 cases if customer has SCA ENABLE or DISABLE on his credit card ? please advise ,our business is based on UK, we have customers from EU and US. thanks

    Plugin Support nathvi V. a11n

    (@nathvi)

    Hi there @freelylw

    SCA is a requirement and security setting from the financial institutions, Stripe has been updated to be compliant to this rather than imposing it to each card processor.

    You may also read more on this here https://woocommerce.com/posts/introducing-strong-customer-authentication-sca/

    It’ll depend on the card and its requirements. Some cards only require authentication for the initial payment. Some more clarification is added on the Stripe documents here: https://stripe.com/docs/strong-customer-authentication

    Thread Starter freelylw

    (@freelylw)

    Hi, Can you please answer 2 question in a simple way ? we are a business based on UK, but we have online customers from EU and US as well.

    1: if customers has SCA enable for his/her credit card
    2: If customer has SCA disable for his/her credit card

    In both case, do we need to do something on the website to accept their payment ? or we don’t need to do anything, woocommerce-stripe will take care both of the case ?

    Thanks

    Plugin Support Sol J. a11n

    (@solstudioim)

    Hi @freelylw

    Thanks for your question!

    1: if customers has SCA enable for his/her credit card

    In this case, when checking out and completing orders, the orders will be on-hold waiting authorization.

    The customers will receive a confirmation message, likely sent by the card issuer to their phone to authorize the payment, by entering special code or password etc. If the customer authorize the payment, then the payment becomes successful/processing status.

    Transactions below € 30 will usually not require SCA. However, SCA will be required after five exempt transactions or if the total amount spent by the customer exceeds € 100.

    2: If customer has SCA disable for his/her credit card

    In this case, there is no authorization required. Stripe will try to charge the card immediately. (This would be a rare situation since SCA is required in European Economic Area (EEA)).

    I hope that helps!

    If you have any other questions, do not hesitate to let us know!

    Hi, @freelylw! We haven’t heard back from you in a while, so I’m going to mark this thread as resolved. However, we’ll be here if/when you’re ready to continue.

Viewing 6 replies - 1 through 6 (of 6 total)

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