I want to upgrade the free quota from 20 to 50, and also delete the brand display, URL: luxesensychic.com，Another thing is that I want to add a button next to each order to directly query the logistics. Is this possible?
The page I need help with: [log in to see the link]
Thank you for reaching out, hope you’re doing well. We’re pleased to inform you that your store http://luxesensychic.com has had its free quota upgraded from 20 to 50. You can log into your store to view the updated quota. Below is an example image for reference:
Regarding your request to add a button next to each order for direct logistics tracking, our “Add a Track Button to Orders History Page” feature is perfect for your needs. To enable this:
Go to the ParcelPanel Settings page.
Locate the “Tailored for WooCommerce” card.
Turn on the “Add a Track Button to Orders History Page” option in the Actions column.
Here’s an example image to help you locate the setting:
If you have any further questions or need assistance, feel free to reach out.
After reviewing the issue, we found that after you changed the backend address through the plugin, our app is unable to access it properly (all access to our app is through the default address). As a result, the live chat cannot appear on your website. Unfortunately, we are unable to support this situation at the moment. We apologize for the inconvenience.
Why is it that after you installed the WP Hide & Security Enhancer plugin and modified the login address, it can be displayed normally, but mine cannot be displayed after I modified the login address?
Regarding your first question: No, unfortunately, all functions are unavailable because our features rely on accessing the default address.
For your second question: Our developers used the non-Pro version of the WP Hide & Security Enhancer plugin for testing. After changing the backend address, they mistakenly believed it had taken effect and checked our app’s functionality, finding it to be normal. However, after you granted us access, we discovered that the non-Pro version we used did not actually take effect, which led to the misunderstanding.
If you plan to change the backend address again in the future, I’m afraid our app will not be able to support such changes. We apologize for any inconvenience this may cause.
