Servers down and slow optimization

  • tomonsweb

    (@tomonsweb)


    2 years, 7 months ago

    The first minute i tried the plugin and started the bulk optimization it keeps running, even as the documentation suggests to close the tab of the bulk optimization, It still keeps running. There is no way to stop it. After 10 minutes i get a notice that the servers of Imagify are down. Then when it worked again it started to optimize my images again so now my growth subscription plan is already had 100%. And not one image is optimized because it apparently deleted the optimized images from my server in the process.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WP Media

    (@wp_media)

    2 years, 7 months ago

    Hi @tomonsweb

    Thank you for sharing your feedback.

    Regarding stopping the bulk optimization it is mentioned on our documentation that it can be stopped if you close the browser window for versions prior to v2.1. Can you please clarify which is the Imagify version you are using?

    The Bulk optimization after our update on v2.1 will work in the background even if you close your browser window.

    About the server indeed, we are sorry for the inconvenience, we were experiencing an issue on October 10th. However, regarding the consumption please note that depends on the size of your images and their thumbnails. Additional information can be found here. In any case, we can definitely investigate and provide a solution if you contact us through our support system.

    Best Regards

    Thread Starter tomonsweb

    (@tomonsweb)

    2 years, 7 months ago

    Hello and thank you for your response.
    Unfortunately i’ve already switched to a different plugin which converts the images locally instead of sending it to a server to convert.

    Plugin Contributor Imagify Image Optimizer

    (@imagify)

    2 years, 7 months ago

    Hi Tom!

    Thank you so much for taking the time to let us know. We always work on improving our plugin and services, so in the future if you are looking for a different plugin for your images, we’ll appreciate if you don’t forget about Imagify 🙂 .

    Thank you again,
    The Imagify team

Viewing 3 replies - 1 through 3 (of 3 total)

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