SERVER_ERROR NO: 5

  • Resolved cousinhub

    (@cousinhub)


    2 weeks ago

    Since May 2024, I have the following message on CleanTalk admin page :

     May 30 2024 19:58:48: Error occurred while automatically get Access key. SERVER_ERROR NO: 5 MSG: An account connected to the website http://www.golfuzes.fr already exists. Please restore access to the account here: https://cleantalk.org/my/reset_password?forgotten_email=1

    I don’t want to change my password but I want to get rid of the message as CleanTalk Antispam is active and working.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Andrei CleanTalk

    (@blazirsky)

    2 weeks ago

    Hello @cousinhub,

    We can see that your website was previously connected to another CleanTalk account. Most likely, your website is still using the administrator email from that old account. Because of this, when the plugin tries to obtain an Access key automatically, it attempts to use the old account.

    Please paste the current Access key from your active CleanTalk account into the plugin settings manually.

    After that, this message should no longer appear.

    If you need help restoring access to the previous account or have any account-related questions, please open a support ticket here:

    https://cleantalk.org/my/support/open

    Plugin Support denisxam

    (@denisxam)

    1 week, 3 days ago

    Hello.

    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”. If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 2 replies - 1 through 2 (of 2 total)

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