SERVER_ERROR NO: 11

  • Resolved fringealina

    (@fringealina)


    3 years, 3 months ago

    Hi – I have just purchased a new licence and when updating the licence key on the client’s website it comes up with the following error message: SERVER_ERROR NO: 11 MSG: Service disabled. The licence itself says it is active. I have tried to find a different licence code in case it has changed with my new purchase but I cannot find one in the dashboard. Thanks!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    3 years, 3 months ago

    Hello, @fringealina

    Please synchronize the plugin with your Control Panel here:
    WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> press the button “Synchronize with Cloud”

    If that doesn’t help, then contact us via our private Ticket System: https://cleantalk.org/my/support/open
    WordPess.org Support Forum is for plugins only, not the service.

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    3 years, 3 months ago

    Hello,

    We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic anytime.

Viewing 2 replies - 1 through 2 (of 2 total)

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