Plugin Author
itdoug
(@itdoug)
That is definitely strange. I’m not aware of anyone else experiencing that issue. In Fact we know people using over 30,000 subscribers with no problems. Can we start by having you provide the information requested here?
http://sendpress.com/support/knowledgebase/what-information-should-i-provide-in-a-support-ticket/
It is also possible that there is a plug-in or theme conflict that may not have anything to do with the number of subscribers. Could you take a look at this KB article and follow the instructions to see if we can isolate a particular plug-in or theme that could be interfering.
http://sendpress.com/support/knowledgebase/troubleshooting-plugin-and-theme-conflicts/
Lastly, for good measure I would recommend that you run through this article on making sure you’re permalinks are okay.
http://sendpress.com/support/knowledgebase/emails-and-links-showing-404-page/
Thanks Doug. I’ll go and check the plug-ins now.
Debug info:
WordPress Version: 3.5.2
SendPress Version: 0.9.4.1
PHP Version: 5.3.25
PHP Memory Limit: 32 MByte
PHP Memory Used: 30.12 MByte
MySQL Version: 5.5.32
Database Tables:
wp_sendpress_subscribers_event OK
wp_sendpress_report_url OK
wp_sendpress_subscribers_status OK
wp_sendpress_subscribers OK
wp_sendpress_list_subscribers OK
wp_sendpress_queue OK
Ports:
Port 25: open
Port 465: open
Port 587: blocked
Support Info:
### Begin System Info ###
## Please include this information when posting support requests ##
Multi-site: No
SITE_URL: http://www.compulsivereader.com
HOME_URL: http://www.compulsivereader.com
SP Version: 0.9.4.1
WordPress Version: 3.5.2
Platform: Windows
Browser Name: Chrome
Browser Version: 27.0.1453.116
User Agent String: Mozilla/5.0 (Windows NT 6.2; WOW
64) AppleWebKit/537.36 (KHTML, l
ike Gecko) Chrome/27.0.1453.116
Safari/537.36
Database Tables:
wp_sendpress_subscribers_event OK
wp_sendpress_report_url OK
wp_sendpress_subscribers_status OK
wp_sendpress_subscribers OK
wp_sendpress_list_subscribers OK
wp_sendpress_queue OK
PHP Version: 5.3.25
MySQL Version: 5.5.32-cll-lve
Web Server Info: Apache
PHP Memory Limit: 32M
PHP Post Max Size: 16M
WP_DEBUG: Disabled
WP Table Prefix: Length: 3 Status: Acceptable
Show On Front: posts
Page On Front: #0
Page For Posts: #0
Session: Disabled
Session Name: PHPSESSID
Cookie Path: /
Save Path: /tmp
Use Cookies: On
Use Only Cookies: On
UPLOAD_MAX_FILESIZE: 16MB
POST_MAX_SIZE: 16MB
WordPress Memory Limit: 40MB
WP_DEBUG: Off
DISPLAY ERRORS: N/A
FSOCKOPEN: Your server supports fsockopen.
ACTIVE PLUGINS:
SendPress: Email Marketing and Newsletters: 0.9.4.1
Show Hide Author: 2.2
CURRENT THEME:
Magazine Basic: 3.0.3
### End System Info ###
Only have two plug-ins and one is yours. Deactivating the other didn’t make any difference. Nor did changing to basic theme, or changing permalinks to something other than the default. I also tried ticking “disable front end CSS” and “disable signup form from Ajax” and the “use old permalink” but nothing worked. The subscriber list is still blank. Everything else seems to be working and subscribers are definitely being added, but the screen shows nothing. Thanks for the fast response!
Hi Maggieball,
Not sure if you have access to the error logs or not but it looks like you could be running out of Memory for php. Based on these two values.
PHP Memory Limit: 32 MByte
PHP Memory Used: 30.12 MByte
Your hosting company should be able to up this for you. I can do some further testing but i have a feeling you hit the memory limit if it is already that close to the max. If you have have it adjust to 64M you should be fine.
Josh
Thanks Josh, I’ve asked my host (don’t seem to be able to manage PHP memory myself in Plesk). I’ll keep you posted.
That worked Josh! SendPress looks great (just switched over from Dadamail which was pretty cumbersome to keep updated). If all goes well with 2-3 mailings, I’ll upgrade to premium. Can you please do me one more favour and just remove the debug info post above – just so it’s not sitting online with all my info. The rest of the info here will probably be of use to someone else who might have a similar problem in the future. Thanks so much for all your help – it was very much appreciated.
Hi Maggieball,
I will see if i can get the moderators to remove the info. I don’t have the ability to edit post.
Best,
Josh
