Sending invoice only once

  • pb45

    (@pb45)


    6 years, 5 months ago

    When I order the product from the WooCommerce store for the first time, it sends the invoice as an attachment but the next time I order from the same user, it just gives details in the email and not the attachment

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  • Plugin Contributor Ewout

    (@pomegranate)

    6 years, 5 months ago

    It sounds like you may be sending a different email for these scenarios. You can find the attachment settings under WooCommerce > PDF Invoices > Documents > Invoice > Attach to:.
    You mention you only received “details in the email” – is it possible you sent the default/manual “Customer invoice / Order details” email? This is not the same email as the one that the customer receives after completing a purchase (usually the “Processing” or “Completed” order email).

    If you are certain it’s the same email you’re looking at, could you check the error logs under WooCommerce > Status > Logs, then check to see if there’s a “wpo-wcpdf-xxx” log there? If yes, could you share what’s in the log?

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