Send Email Delivery Format Bug

  • rachelski23

    (@rachelski23)


    10 years, 8 months ago

    The Email Before Download Plugin works perfectly when the delivery format is set to Inline. However, when I change the delivery format to Email it only half way works. When I am testing and I fill out the Email Before Download form, I receive the notification email to our admin email address alerting us that someone downloaded the file. BUT, I do not receive the email on the front-end (as the user who fills out the form) that gives me the link to the download. I have tried testing the form by using an email address with our company domain (same domain as the form “sender”) AND with a gmail email address. Nothing has worked.

    I have also tried downloading multiple SMTP plugins mentioned in other support forum threads, but none have worked. I contacted our hosting company (WP Engine) as another support forum mentioned to try and their logs don’t even show the front-end email attempting to send. There are no errors coming up with the Email Before Download plugin with a bounce back error or anything. We cannot determine the issue if it seems as if the plugin simply is just not sending the front-end email with the download link.

    Essentially, the plugin is half-way working with the Email Delivery Format setting set . . . I am receiving the back-end admin email, but NOT receiving the front-end email that is supposed to send with the link included.

    Does anyone else have this problem and has anyone found a solution? Thanks.

    https://wordpress.org/plugins/email-before-download/

Viewing 9 replies - 1 through 9 (of 9 total)
  • dtynan

    (@dtynan)

    10 years, 8 months ago

    A lot of people using EBD that have had the same problem that you’re having were able to solve the problem by using the Postman SMTP plugin by Jason Hendriks – https://wordpress.org/plugins/postman-smtp/

    I suggest you try that one if you haven’t already. He’s also pretty good about helping folks — sometimes on this forum, otherwise on the Postman SMTP plugin. I believe the first thing he has you do is look at the delivery log in Postman SMTP to see what it says.

    Thread Starter rachelski23

    (@rachelski23)

    10 years, 8 months ago

    Thanks for your suggestion. I tried using the Postman SMTP plugin by Jason Hendriks, but I’m still experiencing the same problem – admin email is received but email with download link to the person who fills out the form is NOT received . . . If this is happening with multiple SMTP plugins, there must be a bug with Email Before Download functionality?

    Jason Hendriks

    (@jasonhendriks)

    10 years, 8 months ago

    We cannot determine the issue if it seems as if the plugin simply is just not sending the front-end email with the download link.

    Easy enough to verify with Postman : Look in Tools > Email Log for the proof.

    admin email is received but email with download link to the person who fills out the form is NOT received

    Please post the Session Transcript of the email that is NOT received (Tools > Email Log). Make sure you remove the AUTH LOGIN or AUTH PLAIN line from the transcript.. this contains your username + password encoded.

    Thread Starter rachelski23

    (@rachelski23)

    10 years, 8 months ago

    I discovered the problem! Simply, my email field in the Contact Form 7 needed to be changed to “your-email” so the Postman SMTP could determine which field the email was in. This step was buried in the Email Before Download instructions and I failed to see it . . . Postman SMTP works well though, thanks dtynan and Jason Hendriks for your help troubleshooting!

    Jason Hendriks

    (@jasonhendriks)

    10 years, 8 months ago

    changed to “your-email” so the Postman SMTP could determine which field the email was in.

    Huh??

    thanks dtynan and Jason Hendriks for your help troubleshooting!

    glad it works!

    Thread Starter rachelski23

    (@rachelski23)

    10 years, 8 months ago

    Correction: so **Email Before Download** could determine which field the email was in (I think). Whichever plugin(s) needed that setting, that was what got it working.

    dtynan

    (@dtynan)

    10 years, 8 months ago

    I’m glad to hear it’s working. I think I understand what was wrong — in your form definition you did not have a field called “your-email” … yours was called something else. Thus, when a visitor went to your form page & put in his name & his email address, the email address was connected to some other field name that you had put in there (rather than the “your-email” which is required for EBD to work).

    That makes sense. I’ll remember that for future reference in case someone else does that…

    Jason Hendriks

    (@jasonhendriks)

    10 years, 8 months ago

    @dtynan I understand. In my own examples for Contact Form 7, I often use [visitor-email] instead of [your-email] because it’s infinitely clearer. [your-email] is much too ambiguous.

    Maybe these field names should be configurable in EBD?

    dtynan

    (@dtynan)

    10 years, 8 months ago

    Yeah that’s a good idea. I don’t know if M&S Consulting is continuing to work on this plugin or not. I want to say that they did a small update not that long ago (and maybe didn’t rev the version #), but I could be confusing it with something else .. I don’t really remember & am too lazy to go check 🙂

    M&S does read this forum, so maybe they’ll take your suggestion and roll it in with a new version at some point. I think with a little bit more documentation and a couple of tweaks like that one they could probably reduce the number of issues folks run into setting it up.

Viewing 9 replies - 1 through 9 (of 9 total)

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